Engineering Manager, AI & App Experience
About The Position
Chime is looking for an Engineering Manager to lead one of the teams building Jade, our AI-powered financial assistant, within the AI & App Experience (AAX) organization. AAX is building the next generation of the Chime member experience, and Jade sits at the center of it: helping millions of members manage their spending, stay on top of subscriptions, and reach their financial goals through conversation that's natural, reliable, and trustworthy. You'll lead and grow a team of engineers who design, build, and ship member-facing AI capabilities, while staying close enough to the technology to guide hard architectural and product decisions. This is an AI-first team, and we're looking for a leader who builds with AI themselves and knows how to foster that practice across a team: setting the bar for how LLM-powered features get shipped safely at scale, and shaping how the team works at the frontier of what AI tooling makes possible.
Requirements
- Experience as a software engineer, with depth in relevant tech (e.g., Python, Ruby, React Native, distributed systems, AWS services, and service-oriented architectures) and a deep empathy toward engineering happiness
- 2+ years of people management experience, including coaching engineers on project execution, skill development, and career progression
- AI-native fluency: you build with LLMs and AI tooling yourself, and you actively foster that practice across your team rather than treating it as someone else's job
- Familiarity with the challenges of shipping LLM-powered products (agents, evals, prompt strategies, or guardrails), or a strong drive to come up to speed quickly
- Experience ensuring technical decisions support quality, performance, scalability, reliability, and security
- Interest in pushing the technology, people, and organization envelope to find new ways to deliver for our members
- A fascination with how to make teams and people thrive, and the ability to motivate a team through delivery on aggressive schedules and goals
- Enjoyment in learning and diving into the deepest levels of how things work
Responsibilities
- Build, lead, and hire a high-caliber team of software engineers building Jade, while staying hands-on enough to guide technical direction
- Ensure technical decisions support our bar for quality, reliability, and safety, and map to team, organization, and company-level priorities
- Set team objectives in alignment with business goals, establish a sense of urgency and direction, and set clear expectations with the team and individuals
- Foster an AI-native engineering culture: champion AI-assisted development, set the quality gates that keep AI-generated output production-ready, and help the team turn one-off AI workflows into systems the whole team reuses
- Guide the team in shipping LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members
- Work closely with Product, Design, Data Science, and Risk to launch precise, member-first solutions
- Coach and grow engineers around project execution, skill development, and career progression
- Encourage innovation and foster an environment of continuous improvement, where the team takes smart risks
- Ensure the team maintains strong on-call, monitoring, and incident-response practices for the systems it owns
- Contribute to overall engineering initiatives as a member of Chime's engineering leadership community
Benefits
- Bonus
- Competitive equity package
- 401k match
- Medical, dental, vision, life, and disability benefits
- Generous vacation policy
- Company-wide Chime Days
- Company-wide paid days off
- 1% of your time off to support local community organizations
- Annual wellness stipend
- Up to 24 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
- In-office perks including backup child, elder, and/or pet care
- Subsidized commuter benefit
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
