Senior Data Scientist, AI & App Experience

Chime Financial•San Francisco, CA

9d•Hybrid

About The Position

In this role you will define how Chime measures the experience members have in the app and the impact of its AI-powered features — and lead the strategic analyses that shape decisions made by senior leaders across the company. Chime's members interact with the app daily and increasingly through AI-driven experiences. You'll set the agenda for understanding how members engage with these experiences, what's working and what isn't, and what those signals mean for Chime's product and business — framing the questions others aren't yet asking. By driving deep dive analysis on the trends you uncover in Chime's data, you'll not only explain why engagement and experience metrics move but shape the strategy your partners pursue in response. This is a role where you'll think holistically about the Chime app and AI experience, operate as a strategic partner to leaders across the company, and still be in the data to discover the story behind the metrics.

Requirements

5-7 years in data-focused roles, leading analyses or building data tools that shape the decisions of an executive audience and frame the trade-offs leaders weigh.
Deep proficiency in product and experience metrics — engagement, adoption, retention, and the leading indicators of feature quality — enough to set the narrative, not just report it.
Extensive stakeholder management experience at the Director/VP+ altitude, and a clear Northstar for how Analytics partners with and influences product and engineering teams.
Expertise in SQL — you innately translate business questions to queries, understand the edge cases of joins, and with dexterity explore a warehouse to find data most appropriate to the problem.
Analytics engineering depth — you have built data models in dbt that you and others rely on, and you set standards for how the team creates durable data products.
Sound statistical inference skills, with the ability to communicate uncertainty appropriately to senior business partners and raise the methodological bar for others.
A focus on impact — you don't stop with just recommendations but ensure to see work through to changing the product, and you multiply that impact by mentoring the data scientists around you.

Nice To Haves

Familiarity with measuring AI/ML-powered experiences is a strong plus.
Experience designing and interpreting experiments (A/B tests) is valued.

Responsibilities

Define and own the measurement framework for Chime's AI and App Experience metrics — the definitions, methodology, and read-outs that other analytics teams and stakeholders across product, design, engineering, and member services rely on as the source of truth.
Set the strategy for how Chime understands engagement, adoption, and the quality of its AI-powered features.
Anticipate changes in how members interact with the app and AI experiences, build the understanding for why, and shape what leaders do in response.
Raise the methodological bar for the highest-stakes analyses and define what "good" looks like for how the organization understands the way members experience the app and its AI features.
Be a strategic thought partner to leaders across Product, Design, Engineering, Operations & Member Experience, and Marketing — pressure-testing what's worth doing, not just answering the questions handed to you.
Lead first-of-its-kind analyses and mentor the data scientists around you.

Benefits

Bonus
Competitive equity package
401k match
Great medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
Bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!