Engineering Manager - AI Agents (Remote)

Lottie

4d•Remote

About The Position

We are seeking a hands-on engineering leader to own the Eliza product line, transforming a live prototype into a category-defining AI product. This role involves owning the technical roadmap, building and leading a small team of product engineers, and working at the intersection of product and engineering. You will report to the CPTO with a dotted line to the GM for product direction. This is a founding role with a live product and real users, offering the opportunity to shape the future of Eliza by building deeper integrations, live chat, email, and large-scale observability.

Requirements

Self-starter who thrives with ambiguity and can provide clarity and drive execution
7+ years of hands-on software engineering experience, including technical leadership and mentoring engineers
Experience with TypeScript across the full stack
Real-world experience building with LLMs, including prompt engineering, evaluation frameworks, and observability
Strong product-mindedness, focusing on impact and decreasing the cost of change
Comfortable shipping MVPs and iterating based on real usage, understanding when to use quick solutions versus scalable architecture
Proficiency with Claude and AI-assisted workflows
Experience building products from 0 to 1 and working in cross-functional teams

Nice To Haves

Experience building Eliza taught us that great AI agents in sensitive, human contexts are harder than they look.
Scaling a live voice agent that handles real enquiries from families making one of the hardest decisions of their lives — Quality, empathy, and reliability matter enormously.
Deciding what Eliza won't do — scope discipline is as important as capability. Testing is far more complex than it first seems, and scope creep kills quality.
Eval frameworks — measuring and continuously improving response quality, accuracy, and emotional tone at scale.
Managing LLM economics — token costs, latency trade-offs, when to prompt engineer, or model selection.
Responsible automation — Eliza always tells callers she's AI, escalates when confidence drops, and prioritises trust over completion rate.
Expanding beyond voice into live chat and email enquiry handling.

Responsibilities

Owning the technical roadmap for Eliza and our AI agents product line
Coding alongside the team in a hands-on leadership capacity
Building and line managing a team of product engineers, fostering their growth and impact
Sharing product responsibilities with the GM, with support from the CPTO
Maintaining a high standard of both speed and quality, adapting to context
Deepening Eliza's integration with Found, including real-time availability, CRM data, and booking flows