AI Product Owner- Generative AI & Agents

Graybar•Clayton, MO

17h•Hybrid

About The Position

Graybar is seeking an AI Product Owner to lead the product vision, backlog, and delivery of its generative-AI agent portfolio. This includes custom agents designed to automate manual tasks within order-to-cash (O2C) and procure-to-pay (P2P) processes, as well as enterprise-wide programs for deploying Microsoft Copilot and Copilot Studio. The role acts as a liaison between process owners, internal engineering teams, Microsoft AI partners, citizen developers, and Copilot power users. The primary goal is to ensure the development of high-value agents, safe deployment of citizen-developer agents, and widespread adoption of generative AI for productivity gains across Graybar's workforce. The role is structured around three key areas: Custom Agents (50%), Makers Community of Practice (25%), and Power Users Community of Practice (25%).

Requirements

Minimum 5+ years of experience in product ownership, business analysis, or product management.
Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies.
Demonstrated ability to translate complex business processes into technical requirements and user stories.
Experience managing products through pilot-to-scale transitions or multi-phase rollouts.
Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience).
Knowledge of Agile product development practices, including user story writing, backlog prioritization frameworks, and sprint planning.
Knowledge of generative-AI and agentic-AI concepts – LLMs, RAG, tool/function calling, prompt engineering, evaluations, confidence scoring, and the iterative nature of agent improvement.
Knowledge of O2C, P2P, or other end-to-end enterprise business processes.
Knowledge of governance and risk-management practices for citizen-developer platforms.
Knowledge of change-management practices for deploying technology across distributed operations and a diverse functional workforce.
Strong analytical and problem-solving skills.
Excellent communication skills – ability to facilitate workshops, present to stakeholders, run communities, and write documentation.
Active listening and requirements elicitation skills.
Organizational and prioritization skills.
Community-building skills.
Ability to work effectively at the intersection of business operations, AI technology, and a Microsoft delivery partnership.
Ability to manage stakeholder expectations around generative AI.
Ability to make scope and prioritization decisions with incomplete information and adapt quickly.
Ability to build strong working relationships across cross-functional teams.
Ability to set and enforce guardrails on citizen development.
Ability to thrive in a fast-moving environment where the product and playbook are evolving rapidly.

Nice To Haves

Experience with generative-AI or agentic-AI products – RAG, tool-using agents, prompt orchestration, confidence-aware workflows.
Familiarity with the Microsoft AI ecosystem: Azure AI Foundry, Copilot Studio, Microsoft 365 Copilot, and Azure OpenAI.
Experience standing up or leading a Community of Practice, Center of Excellence, or citizen-developer program (Power Platform, low-code/no-code, RPA, or similar).
Experience defining governance frameworks for citizen development – approval gates, security/data guardrails, reusable pattern libraries.
Experience in order-to-cash (O2C) or procure-to-pay (P2P) business processes, shared services, AP/AR, or procurement operations.
Experience in electrical distribution, wholesale distribution, supply chain, or B2B operations.
Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally).
Familiarity with SAP S/4 HANA or other enterprise ERP environments.
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification.

Responsibilities

Own and prioritize the custom-agent product backlog in Azure DevOps, including writing user stories, defining acceptance criteria, and sequencing work based on business value.
Lead discovery sessions with process owners and frontline users to map workflows, quantify manual effort, and identify high-value agent opportunities.
Lead Agile ceremonies (sprint planning, backlog refinement, sprint reviews) with the delivery team and accept completed work.
Define acceptance criteria for AI features, considering model accuracy, confidence thresholds, and human-in-the-loop workflows.
Design and optimize human-in-the-loop workflows to ensure user trust and streamline agent outputs.
Manage the Microsoft partnership for custom agents, coordinating on capabilities, roadmap, and build-vs-buy decisions.
Define and govern the Maker program for Microsoft Copilot Studio, including establishing reusable patterns, templates, security standards, and acting as a governance gate.
Run the Makers Community of Practice, providing support, demos, and fostering a shared pattern library.
Run the Power Users Community of Practice for Microsoft 365 Copilot, developing training, use-case libraries, and feedback loops.
Partner with HR and L&D to develop and embed training curricula for both communities.
Participate in AI governance activities to ensure responsible AI principles and data privacy.
Drive scaling and adoption of AI solutions, including planning rollouts, measuring metrics, and managing change.
Collaborate with engineering teams and partners to define data requirements, evaluate performance, and prioritize improvements.
Define and track product KPIs such as FTE-equivalent hours saved, agents shipped, adoption rates, and business outcomes.
Manage stakeholder communication, providing regular updates on portfolio progress and outcomes.

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Flexible Spending Accounts.
Disability Benefits at no cost to you.
Profit Sharing Plans.
401(k) Savings Plan with company match.
Paid Vacation & Sick Days.
Paid Holidays.
Paid Wellness Day.
Community Time Off.
Educational Reimbursement and Career Development Programs.