Engineering Leader - Wiring Devices (Global Customers)

UL Solutions•Melville, NY

8d•Hybrid

About The Position

Implements and executes capacity and capability management under the guidance of the Engineering Manager. Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively. Responsible for driving process improvements to ensure financial results are achieved. Typically supports local members of a team but may support remote employees in other locations. Drives a high performing team by managing the performance and development of team members. Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement. Holds team and self accountable for results, assists engineering Manager in defining goals and performance objectives and metrics to execute strategy. Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements. Increases customer loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same. Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions. Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e.. customer complaints, unusual requests, technical advice). Ensures quality and adherence to policies and standards requirements. Leads and/or participates in discussions to drive business initiatives through brainstorming discussions. Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc. ). Delegates Project Handlers to establish the appropriate test programs. Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications. Explains UL family of company's policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL family of companies. May handle some projects and/or act as lead reviewer to support workflow and demand. Communicates and exemplifies ULs Vision and Mission. Leads, promotes and embraces change through self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Performs other duties as directed.

Requirements

Bachelor's degree in Engineering.
3+ years of experience in testing, inspection, and certification (TIC) or product certification.
Proficiency in Microsoft Office.
Strong communication and ability to work with internal and external stakeholders.
Strong decision-making and problem-solving skills.
Ability to coach and mentor a team.

Nice To Haves

Experience in power, energy, wiring, electrical distribution, or similar industries preferred.
Prior leadership experience preferred.
Customer-facing experience preferred.

Responsibilities

Implement and execute capacity and capability management.
Ensure effective workflow by engaging with cross-functional leads and customers.
Drive process improvements to achieve financial results.
Manage the performance and development of team members.
Support and drive high performance culture changes, transformation efforts and people engagement.
Define goals, performance objectives, and metrics to execute strategy.
Develop and coach employees through training, career counseling, feedback, and guidance.
Ensure understanding of and compliance with all established policies and requirements.
Increase customer loyalty, anticipate customer needs, and provide proactive solutions.
Gather, share, and respond to customer feedback.
Support sales by building relationships with customers.
Provide direct support to customers and team with technical guidance and engineering judgment.
Ensure quality and adherence to policies and standards requirements.
Lead and/or participate in discussions to drive business initiatives.
Empower and hold team accountable to find new opportunities to drive growth & financial goals.
Delegate Project Handlers to establish appropriate test programs.
Support and guide project handlers to ensure compliance with requirements.
Explain UL family of company's policies, procedures and requirements.
Negotiate completion dates and sample requirements.
Ensure an effective experience with the UL family of companies.
Handle some projects and/or act as lead reviewer to support workflow and demand.
Communicate and exemplify ULs Vision and Mission.
Lead, promote, and embrace change through self and team.
Collaborate and build trust within the organization and with customers.
Develop strong, flexible cross-functional networks and global relationships.
Read and follow the Underwriters Laboratories Code of Conduct.
Follow all physical and digital security practices.
Perform other duties as directed.