Engineering Leader - Wiring Devices

UL Solutions•Raleigh, NC

2d•Hybrid

About The Position

This is a hybrid role requiring 3 days per week in Raleigh, NC; Northbrook, IL; or Melville, NY. The Engineering Leader will implement and execute capacity and capability management, ensure effective workflow by engaging with cross-functional leads and customers, and drive process improvements to achieve financial results. This role typically supports local team members but may also support remote employees. The leader will drive a high-performing team by managing performance and development, operating effectively in the UL matrix to support culture changes and transformation efforts, and holding themselves and the team accountable for results. They will assist the Engineering Manager in defining goals and performance objectives, and metrics to execute strategy. Development and coaching will be provided through training, career counseling, feedback, and guidance to drive high performance and morale. The role ensures understanding of and compliance with all established policies and requirements. The leader will increase customer loyalty, anticipate customer needs, provide proactive solutions, and gather, share, and respond to customer feedback, coaching and mentoring employees to do the same. Support will be provided to sales by building relationships with customers, understanding the pipeline, obtaining feedback, and identifying actions and solutions. Direct support will be given to customers and the team through technical guidance and engineering judgment to complete projects and address issues. Quality and adherence to policies and standards requirements will be ensured. The role involves leading and/or participating in discussions to drive business initiatives, empowering and holding the team accountable to find new opportunities for growth and financial goals, and delegating Project Handlers to establish appropriate test programs. Support and guidance will be provided to project handlers to ensure compliance with requirements, changes in scope or specifications, and customer notifications. The role involves explaining UL family of company's policies, procedures, and requirements, negotiating completion dates and sample requirements, and ensuring an effective experience with the UL family of companies. Some projects may be handled and/or the role may act as a lead reviewer to support workflow and demand. The leader will communicate and exemplify UL's Vision and Mission, lead, promote, and embrace change, and collaborate to build trust within the organization and with customers. Strong, flexible cross-functional networks and global relationships will be developed. Employees will be coached and mentored to do the same. Adherence to the Underwriters Laboratories Code of Conduct and all physical and digital security practices is required. Other duties as directed will be performed.

Requirements

Bachelor's degree in Engineering, Business, Supply Chain, or similar.
5+ years of experience in an engineering, industrial laboratory, or related environment.
Proficiency in Microsoft Office.
Strong communication and ability to work with internal and external stakeholders.
Ability to coach and mentor a team of all experience levels.
Ability to work in a matrixed environment.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

Nice To Haves

Leadership experience preferred.
Experience in a customer or external-facing role preferred.

Responsibilities

Implements and executes capacity and capability management under the guidance of the Engineering Manager.
Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively.
Responsible for driving process improvements to ensure financial results are achieved.
Drives a high performing team by managing the performance and development of team members.
Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
Holds team and self accountable for results, assists engineering Manager in defining goals and performance objectives and metrics to execute strategy.
Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
Ensures understanding of and compliance with all established policies and requirements.
Increases customer loyalty, anticipates customer needs and provides proactive solutions.
Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same.
Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions.
Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e.. customer complaints, unusual requests, technical advice).
Ensures quality and adherence to policies and standards requirements.
Leads and/or participates in discussions to drive business initiatives through brainstorming discussions.
Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc.).
Delegates Project Handlers to establish the appropriate test programs.
Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications.
Explains UL family of company's policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL family of companies.
May handle some projects and/or act as lead reviewer to support workflow and demand.
Communicates and exemplifies ULs Vision and Mission.
Leads, promotes and embraces change through self and team.
Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.
Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization.
Coaches and mentors employees to do the same.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.