Engineering Lead - Customer Quality

ZF Group•Gray Court, SC

1d•Hybrid

About The Position

ZF Transmissions Gray Court, LLC has job openings (multiple) for the position of Engineering Lead - Customer Quality based out of its location in Gray Court, SC. This role leverages automotive engineering knowledge to work closely with customer representatives and ensure major customer complaints are resolved. The position involves determining the root cause of failure from customer transmission returns and leading quality and problem-solving activities to eliminate the impact of non-conforming product according to customer-specified processes. It also requires interpreting engineering specifications to meet performance requirements, reviewing manufacturing processes, assessing product quality, and participating in various validation and launch teams. The role includes creating and maintaining documentation for change management, assessing quality systems, developing quality standards and procedures, analyzing data for corrective actions, and conducting preventative programs to reduce defects. The Engineering Lead will utilize quality tools, problem-solving, and lean manufacturing techniques for continuous improvement and root cause analysis. They will also manage internal and customer KPIs and improve customer product quality through 8D management. A hybrid work schedule is available.

Requirements

Bachelor's degree in Engineering or closely related field
5 years of experience in quality control or quality assurance within a manufacturing environment
Demonstrated experience in maintaining key customer relationships, customer-specific and regulatory requirements, and best practices
Demonstrated experience with OEM Customer Portals in Microsoft Edge online environment
Demonstrated experience with Power BI and Sharepoint to design business reports
Demonstrated experience with Axalant and S-CASE
Demonstrated experience with Simatic IT and SAP for transmission forensic records
Demonstrated experience with 8D’s, 3X5 WHY, 5P, and A3
Demonstrated experience with Six Sigma, Shainin, Lean Manufacturing, Ishikawa, Value Stream Mapping, and Failure Tree Analysis
Demonstrated experience with Safe Launch activities for new product platforms
Demonstrated experience with IATF core tools including SPC, D-FMEA, P-FMEA, Control Plans, APQP, PPAP, and MSA
Demonstrated experience with metal castings, machining and assembly processes for drivetrain technologies, and plastic injection molding
Demonstrated experience with GD&T

Responsibilities

Leverage automotive engineering knowledge while working closely with customer representatives and insure that major customer complaints are resolved.
Determine root cause of failure from customer transmission returns and lead the quality and problem-solving activities to eliminate impact of non-conforming product in accordance with customer’s specified process.
Interpret engineering specifications for products to determine performance requirements in order to meet and/or exceed customer expectations.
Review manufacturing processes and assess product quality to determine adequacy, capability and comply with customer specifications and company’s specifications.
Participate in Failure Modes and Effect Analysis (FMEA), Design Validation (DV), Production Validation (PV), and process launch teams.
Create and maintain documentation for product/process change management.
Assess effectiveness of plant-wide quality systems including training for ongoing improvements.
Develop and maintain documents and procedures related to quality standards, risk analysis, lessons learned from product recalls, product audits, field returns and repairs, complaints, scrap, and rework, and retain documented information as evidence.
Analyze data to detect quality problems and recommend corrective actions.
Conduct and develop preventative programs to reduce defects in major quality control areas.
Utilize basic quality tools along with problem solving and lean manufacturing techniques in the support of continuous improvement, root cause analysis, corrective/preventive actions promoting lessons learned process.
Initiate, complete, and ensure proper conformity of engineering changes to quality standards.
Manage and maintain internal and customer KPI's relevant to customer quality and satisfaction.
Improve customer product quality through creation, assigning and management of customer and product conformity audit 8D to completion.