Engineer Technician II

NASHVILLE DOWNTOWN HOTEL LLC • Nashville, TN

4d • Onsite

About The Position

Responsible for coordinating with supervisors relating to the maintenance and repair of physical systems of buildings, equipment, and preventative maintenance of guest rooms and public areas. Tech 2 should possess reasonable experience in general maintenance, electrical work, plumbing, carpentry, and painting. Perform, Public Area, and Guest Room preventative maintenance per standards and schedules. Troubleshoot all operational problems including, but not limited to, equipment and building trades. Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties. Other duties and responsibilities as assigned. The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.

Requirements

• General knowledge of skilled trades such as painting, plumbing, electrical, and carpentry.
• Minimum 3 years maintenance experience of building/hotel maintenance operation required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to learn and utilize EMS, PMS, and guest response software within the 90-day introductory period.
• Ability to acquire proficiency in all fire and life safety programs within the 90-day introductory period.
• Ability to communicate, verbally and in writing, effectively with guests/co-workers.
• Respond to guest/employee requests, with high level of patience, diplomacy and tact.
• Excellent interpersonal skills to provide overall guest satisfaction and conflict resolution.
• Basic mathematical skills.
• Ability to work under pressure.
• Strong organizational skills with attention to detail.
• Always maintains professionalism, demonstrating courtesy and respect to guests and co-workers.

Nice To Haves

• No special licenses or certificates required.

Responsibilities

• Perform, Public Area, and Guest Room preventative maintenance per standards and schedules.
• Troubleshoot all operational problems including, but not limited to, equipment and building trades.
• Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties.
• Maintain a safe work environment for co-workers and a safe hotel for guests.
• Complete Hilton brand required trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed