Engineer, Quality Assurance

Brother International Corporation • Westminster, CA

23d • Onsite

About The Position

The Engineer, Quality Assurance tests new releases of printers, firmware, mobile applications, software development kits (SDKs), and sample code. The role also investigates and troubleshoots customer issues escalated through Technical Support and Sales. Occasionally, the engineer implements customer-requested hardware and configuration changes, including firmware updates and component replacements.

The role calls for a self-motivated individual who develops consistent, repeatable testing processes and maintains clear, thorough documentation to support knowledge sharing, troubleshooting, and the team’s ongoing success. The engineer works with the Engineering Manager to establish test plans, release criteria, and documentation standards, and shares test results and quality trends with the engineering team. This is an onsite position, with work at the stated job location five days a week.

Requirements

• Bachelor's degree or equivalent experience in Computer Science, Computer or Electrical Engineering, Engineering Technology, or a related field.
• At least 2 years of experience in software or hardware testing/QA, technical support, or device troubleshooting; internships and co-ops count.
• At least 2 years of hands-on tinkering, such as building, repairing, or modifying electronics or devices through work, school, or personal projects.
• Experience with bug tracking and test management tools such as Jira or Azure DevOps (ADO).
• Ability to install builds and collect logs on iOS and Android devices using tools such as Xcode and Android Studio.
• Python scripting skills.
• Ability to use basic hand tools for hardware assembly and part swaps.
• Self-motivated and able to work independently with minimal supervision.
• Clear documentation and effective communication skills.
• Methodical, detail-oriented troubleshooting skills.
• Technical tinkering and mechanical aptitude.

Nice To Haves

• At least 2 years of experience testing mobile applications (iOS/Android) or connected hardware such as printers, scanners, or other devices.

Responsibilities

• Plan and perform functional and regression testing of printers, firmware, iOS and Android mobile applications, SDKs, and sample code before each release.
• Write and maintain clear, repeatable test cases and release checklists.
• Record, track, and retest defects in Jira or Azure DevOps (ADO).
• Write basic scripts, such as Python scripts, to speed up repetitive testing tasks.
• Reproduce and investigate uncertain or unknown customer issues escalated by Technical Support and Sales.
• Determine whether issues originate from printer hardware, firmware, configuration, connectivity, or customer software.
• Document investigation findings so others can understand and act on them; occasionally work directly with customer engineers and developers.
• Turn recurring customer issues into test cases to help prevent repeat problems.
• Perform customer-requested firmware updates, printer configuration changes, and custom settings.
• Perform part swaps and assembly using basic hand tools, and document every change made.
• Work with the Engineering Manager to establish test plans, release criteria, and documentation standards.
• Share test results and quality trends with the engineering team.

Benefits

• Health, vision, and dental insurance effective from the first day of employment.
• 401(k) plan with an employer match of up to 100% of the first 4% of employee contributions; employer matches vest immediately.
• Educational assistance reimbursing up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
• Hybrid office schedule, flexible Fridays, and a casual dress code are described as company workplace policies; this role is specifically onsite five days a week.
• Facilitated courses, certificate programs, and resources for self-paced learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level