Engineer, IT Support
About The Position
Navitus Health Solutions is seeking a Engineer, IT Support to join our team! The Engineer, IT Support ensures efforts are in alignment with the Infrastructure team to support customer-focused objectives and the IT Vision: a collaborative partner delivering innovative ideas, solutions and services to simplify people’s lives. This role is responsible for on-site administration of Data Center facilities tests and troubleshooting hardware and software systems. This role is recognized as having a broad range of technical aptitude and experience. In addition to providing support for multiple IT systems.
Requirements
- Associates degree or university diploma in the field of computer science
- Minimum five+ years of IT work experience
- Work experience to include extensive hands-on hardware or software installation and support
- Experience in multiple areas of Infrastructure
- Knowledge of Infrastructure support, such as Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration Manager
- Knowledge of applicable data privacy practices and laws including, SAS70, HIPPA, and URAC would be a plus
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Responsibilities
- Provide elevated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond timely to queries in person, over the phone, and in email from customers seeking technical help.
- Record user interactions in Service Desk application
- Ask questions to determine the nature of the problem and run diagnostic programs to resolve problems
- Follow up with customers to ensure issue has been resolved.
- Escalate appropriately to other support teams, as needed
- Keen attention to detail and maintaining accurate inventory system
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Strong ability to drive technical requirements and project plans to completion
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, third party vendors, and peers
- Assist in the planning of upgrades/releases of data center and IT systems and software to limit user impact
- Some travel may be required
- Provide after-hours support through a rotating on-call schedule
- Other duties as assigned
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5%
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
