Engineer in Charge I

Daifuku•Austin, TX

About The Position

The Engineer in Charge (EIC) serves as the technical representative at a customer site and as a technical advisor to Field Service Engineers (FSEs). The EIC coordinates, develops, verifies, and maintains their own technical skills and those of assigned FSEs and service coordinators. They act as a direct technical and activity communication link to corporate teams regarding spare parts, technical skill levels, and customer issues. The EIC is responsible for meeting contractually specified equipment availability and MTBI requirements while minimizing service downtime. The role focuses on improving equipment availability, reliability, and customer satisfaction by proactively identifying and resolving daily issues, recovering from errors, repairing equipment, and installing assigned Continuous Improvement Project (CIP) modifications. The EIC may provide technical and information support to other sites, may report to a senior EIC or serve as a Floater EIC, and attends site service and project meetings to provide updates.

Requirements

Excellent communication skills, including the ability to speak clearly and interface effectively with customers and peers.
Excellent systematic troubleshooting, judgment, and problem-solving skills to resolve diverse projects, handle problems independently, and implement corrective action.
Broad-based customer focus and commitment to resolving problems, with decisions prioritized according to business needs.
Availability to travel as needed and to perform specific emergency call-in work.
Comprehensive knowledge of basic computer language and commands.
Ability to work weekends and holidays.
Ability to follow work-area safety guidelines and wear protective clothing when exposed to hazardous materials.
Ability to comply with customer safety and cleanliness policies and maintain a safe, clean work environment.
Ability to understand and follow posted work rules and procedures.
Associate degree, technical certificate, or equivalent, with a minimum of 8 years of related work experience desired.
Knowledge of all equipment on site.
Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Isolate and resolve complex equipment or system malfunctions and take corrective action.
Analyze, evaluate, and plan approaches to solve complex technical problems; organize the means needed to achieve solutions.
Provide technical leadership, mentoring, and training to FSEs, with assistance from the TA group when needed.
Lead or initiate Continuous Improvement Project programs and Plan of Action Teams; analyze data and drive process and product improvements.
Create and write quality assurance policies and procedures.
Train, mentor, and guide site FSEs, and train customer personnel in equipment operation and maintenance responsibilities.
Generate reports and facilitate presentations concerning equipment downtime, preventive maintenance, calibration, and other maintenance activities.
Create and present reports, project plans, and other documentation as required.
Participate in ongoing staff meetings and activities.
Represent the company in customer dealings, working to achieve customer satisfaction with equipment.
Present equipment operational-status updates in customer project meetings.
Meet contractually specified equipment availability and MTBI requirements and minimize service downtime.
Proactively identify and resolve daily issues to prevent downtime; perform error recovery, equipment repairs, and installation of assigned CIP modifications.
Provide technical and information support to other sites when required.
Attend service and project meetings for the site and provide updates.