CRUS Engineer in Charge I

Daifuku•Austin, TX

About The Position

The Engineer in Charge serves as the technical contact at a customer site and as a technical advisor to Field Service Engineers (FSEs). The role coordinates, develops, verifies, and maintains the technical skills of the employee and assigned FSEs and site coordinators. It is a direct technical and activity communication link to corporate teams regarding spare parts, technical skill levels, and customer issues. The EIC is responsible for meeting contractually specified equipment availability and MTBI requirements while minimizing service downtime, improving equipment availability and reliability, and supporting customer satisfaction. The position proactively identifies and resolves daily issues, performs error recovery and equipment repairs, and installs assigned Continuous Improvement Project (CIP) modifications. It may provide technical and information support to other sites, report to a senior EIC, or serve as a Floater EIC. The EIC attends service and project meetings for the site and provides updates. The role involves resolving complex equipment and system malfunctions, planning solutions to technical problems, and serving as a technical leader who mentors and trains FSEs. The EIC may lead continuous-improvement initiatives and teams, analyze data, and drive process and product improvements. The position also trains customer personnel, prepares and presents maintenance and downtime reports and other documentation, participates in staff activities, and represents the company in customer dealings and operational-status meetings. An associate degree, technical certificate, or equivalent is desired, along with a minimum of eight years of related work experience. The job requires comprehensive knowledge of the equipment at the site, basic computer language and commands, and Microsoft Office applications. The employee must communicate effectively, troubleshoot systematically, exercise sound judgment, solve problems independently, follow safety and work procedures, and be available to travel, respond to specific emergency call-ins, and work weekends and holidays.

Requirements

Excellent communication skills, including the ability to speak clearly and interface effectively with customers and peers.
Excellent systematic troubleshooting, judgment, and problem-solving skills, including the ability to handle problems independently and implement corrective action.
Broad-based customer focus and commitment to resolving problems and making decisions according to business priorities.
Availability to travel as needed and respond to specific emergency call-in work.
Comprehensive knowledge of basic computer language and commands.
Ability to work weekends and holidays.
Ability to follow safety guidelines, wear protective clothing when exposed to hazardous materials, and comply with customer safety, cleanliness, work-rule, and procedural requirements.
Knowledge of all equipment at the site.
Computer skills with Microsoft Word, Excel, PowerPoint, and Outlook.
An associate degree, technical certificate, or equivalent is desired, with a minimum of eight years of related work experience desired.

Responsibilities

Isolate and resolve complex equipment or system malfunctions and take corrective action.
Analyze, evaluate, and plan approaches to complex technical problems, organizing the means needed to resolve them.
Serve as a technical leader and provide mentoring or training to Field Service Engineers; seek assistance from the TA group when needed.
Lead or initiate Continuous Improvement Project programs and Plan of Action Teams as applicable; analyze data and drive process and product improvements.
Create and write quality-assurance policies and procedures.
Train, mentor, and guide site Field Service Engineers.
Train customer personnel in equipment operation and maintenance responsibilities.
Generate reports and facilitate presentations about equipment downtime, preventive maintenance, calibration, and other maintenance activities.
Create and present reports, project plans, and other documentation as required.
Participate in ongoing staff meetings and activities.
Represent the company in customer dealings to support equipment satisfaction and present at customer operational-status project meetings.
Coordinate, develop, verify, and maintain technical skill levels for self and assigned Field Service Engineers and site coordinators.
Communicate technical, spare-parts, skill-level, and customer issues with corporate teams.
Meet contractual equipment availability and MTBI requirements and minimize service downtime.
Proactively identify and resolve daily issues; perform error recovery, equipment repairs, and assigned CIP modifications.
Provide technical and information support to other sites when required; attend site service and project meetings and provide updates.
Follow work-area safety guidelines, use protective clothing when exposed to hazardous materials, and comply with customer safety and cleanliness policies and posted work rules.