Engineer I it field

Boyd Gaming•Shreveport, LA

13d•Onsite

About The Position

We're looking for an enthusiastic and detail-oriented Engineer I in the IT field to join our growing technical team in Shreveport, United States. In this entry-level engineering role, you will provide essential technical support and field services to ensure our IT infrastructure operates smoothly and efficiently. You'll work collaboratively with senior engineers and cross-functional teams to troubleshoot issues, maintain systems, and deliver exceptional customer service. This position offers an excellent opportunity to develop your technical expertise while making a meaningful impact on our organization's technology operations.

Requirements

High School Diploma or equivalent
Basic computer and networking skills with fundamental knowledge of IT systems and infrastructure
Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues
Excellent organizational, time management, and multi-tasking abilities
Exceptional verbal and written communication skills with strong interpersonal and customer service orientation
Ability to type accurately and efficiently
Proficiency with IT support ticketing systems and documentation tools
Knowledge of basic hardware diagnostics and repair techniques
Ability to work independently and collaboratively within a team environment
Commitment to adhering to safety and security protocols

Nice To Haves

Associate degree in Information Technology, Computer Science, or related field
One to two years of experience in an IT support, help desk, or field engineering position
CompTIA A+, Network+, or Security+ certification (or equivalent IT certifications)
Experience with operating systems including Windows and Linux
Familiarity with network infrastructure and connectivity concepts
Experience with remote support tools and technologies
Knowledge of IT asset management and inventory systems
Previous experience in a corporate or enterprise IT environment

Responsibilities

Provide first-level technical support by performing basic and advanced troubleshooting, incident tracking, and problem resolution for IT hardware and software systems
Respond to IT alerts and support requests at the property and regional levels to restore critical systems and minimize downtime
Install, configure, monitor, and maintain IT hardware and software across data centers, network closets, and end-user environments
Perform preventive and remedial maintenance on IT equipment, including hardware diagnostics, software updates, and system optimization
Analyze and resolve IT hardware and software problems efficiently and accurately while adhering to all safety and security protocols
Provide on-site and remote technical support for end-users, including setup, configuration, and troubleshooting of workstations and peripherals
Document all work performed using the company's tracking and ticketing systems, ensuring accurate records and clear communication with team members
Participate in hardware and software deployment initiatives, including testing, installation, and user training
Assist in inventory management of IT assets and maintain accurate documentation of equipment and stock levels
Collaborate with senior engineers and IT Operations teams on complex technical issues and participate in knowledge-sharing sessions
Provide scheduled on-call support for after-hours technical emergencies and system restoration efforts
Support disaster recovery testing and participate in system upgrades and migrations as assigned
Other duties as assigned to support the organization's IT objectives