Engineer, Connectivity Ops

Quest Diagnostics • Schaumburg, IL

1d • Onsite

About The Position

This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner.

Requirements

• 3-5 years of Epic HL7 laboratory implementation experience.
• 3-5 years of experience in a laboratory customer connectivity role.
• Strong commitment to customer service and teamwork.
• Solid grasp of technical and process concepts related to client connectivity.
• Excellent troubleshooting, problem resolution, and communication skills.
• Proficiency with general connectivity support and problem resolution procedures.
• Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience.
• Epic certification

Nice To Haves

• 5+ years of experience in the Health Care industry or with clinical information systems support.
• Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
• Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.

Responsibilities

• Develop technical design documents to build and implement integration solutions.
• Certify new vendors, products, and functionality against company and regulatory requirements.
• Implement, document, and test interface projects, including beta versions and production enhancements.
• Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
• Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
• Set up, support, and maintain HUB interfaces while complying with all company standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level