Engineer 1/2 Process Development

Illumina•Hayward, CA

1d•$78,900 - $118,300

About The Position

Illumina is seeking a Process Development Engineer to collaborate with field and manufacturing teams, bring customer feedback into factory operations, and improve manufacturing and field processes. The role provides technical troubleshooting support for elevated customer issues and works with cross-functional subject matter experts to prevent recurrence. It also leads initiatives to improve customer experience and reduce field service costs. The position requires a dynamic, fast-learning individual who can travel to global customer sites on short notice to recover down instruments. The engineer supports process sustaining, improvement, and development for genetic sequencers in production and service, and helps transfer new processes and products into production while improving their robustness.

Requirements

High-level problem-solving and reasoning skills.
High-level computer skills.
Good interdepartmental communication and documentation skills.
Demonstrated ability to accomplish goals while working across departments.
1 to 5 years of relevant experience with a bachelor's degree in Engineering or a related technical field, or equivalent work experience.

Nice To Haves

Work experience in the biotech or semiconductor industries.
Experience with medical device manufacturing or service.
Experience with statistics, statistical process control, and DOE techniques.
Experience with high-volume production in a high-tech, high-volume industry.
Intermediate-level programming knowledge.
Experience with product development processes and project management.

Responsibilities

Participate in sustaining, improvement, and development of quality test activities in production and service of genetic sequencers.
Troubleshoot production-line issues related to yield, quality, and throughput.
Construct and execute controlled experiments to optimize processes, address yield and quality issues, and implement solutions that meet production and customer-experience goals.
Analyze process test results, issue reports, and make technical recommendations.
Work cross-functionally with Service, Manufacturing, Quality, and LCM to develop processes for new products and improve processes for existing products.
Represent operations needs with service and support teams, and represent service and support needs with operations.
Define technical requirements and develop manufacturing- and service-related procedures.
Work on teams to develop and transfer new processes and products to production and enhance their robustness.
Travel to global customer sites with limited advance notice to support instrument troubleshooting when required.
Interpret schematics, diagrams, and layouts to perform testing and troubleshooting.
Perform operational testing and fault isolation on systems and equipment.
Troubleshoot instrument issues independently using technical understanding of various platforms.
Develop and deliver instrument theory-of-operation and troubleshooting classes for peers.