Engine Workshop Technician

Cummins•Dallas, TX

3d•Onsite

About The Position

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians. We are looking for a talented Engine Workshop Technician to join our Distribution business in (Dallas,TX). They will make an impact in the following ways: Complete repairs on engine products in a service shop Perform maintenance/repairs utilizing diagnostic tools Maintain detailed records of serviced vehicles Adhere to Cummins Health, Safety & Environmental policies Ongoing development/certifications on new and existing Cummins products Maintain own tools.

Requirements

Advanced level knowledge of and/or experience with engine products
Must be 18 years old with 2 years driving experience
This role requires a 5 year motor vehicle report, free from major violations
A CDL may be required to obtain upon hire
Federal law requires a CDL holder to be 21 years of age or older

Nice To Haves

Experience providing technical advice and coaching to more junior technicians
Apprentice Trained Engine Technician
Vocational diploma from relevant technical institution
Locally valid driving permit

Responsibilities

Complete repairs on engine products in a service shop
Perform maintenance/repairs utilizing diagnostic tools
Maintain detailed records of serviced vehicles
Adhere to Cummins Health, Safety & Environmental policies
Ongoing development/certifications on new and existing Cummins products
Maintain own tools
Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.