Engine Support Specialist - Power Generation

Innio•West Jordan, UT

12d•Hybrid

About The Position

The Engine Support Specialist will provide technical assistance and troubleshooting support for INNIO’s engine product portfolio. This role supports channel partners and customers by delivering timely, high-quality technical guidance, failure analysis, and issue resolution through remote and onsite support. This position plays a critical role in driving customer satisfaction, supporting product quality, and contributing to continuous improvement through effective communication with field teams, quality organizations, and cross-functional partners. This position will work on a hybrid rotating shift schedule.

Requirements

Bachelor’s degree in Engineering or an Engineering Technology degree from an accredited university or technical college with a minimum of five (5) years of experience in reciprocating engine or gas compression applications OR associate degree in a related technical field with a minimum of eight (8) years of experience in reciprocating engine or gas compression applications
Proficiency in Microsoft Office
Willingness to travel within the Americas region up to 20% as business demands
Willingness to participate in shift work and on-call support as required
Valid driver’s license
Legally authorized to work in the U.S. without sponsorship now or in the future
Strong working knowledge of reciprocating engine technology, preferably within power generation or gas compression applications
Proven ability to troubleshoot complex mechanical, electrical, and control system issues
Strong problem-solving skills with the ability to perform and support structured root cause analysis
Excellent verbal and written communication skills, with the ability to explain complex technical topics to diverse audiences
Strong interpersonal skills with a customer-focused and service-oriented mindset
Ability to work effectively in a global, multicultural environment and collaborate across functions and regions
Proven ability to work independently with minimal supervision while managing multiple priorities
Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms
Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction

Responsibilities

Provide technical assistance, failure analysis, and troubleshooting support to channel partners and customers for all Waukesha engine products via phone, email, and the Salesforce Issue Resolution system
Coordinate the return of parts from the field for technical analysis and follow up on findings
Provide accurate technical data, documentation, and recommendations to channel partners and customers
Enter and track quality issues using QC tools and actively participate in quality and review meetings
Drive customer satisfaction through a strong commitment to quality and by providing Voice of Customer (VOC) feedback to quality and engineering teams
Remotely program engine control units (ECUs) for replacements, CM&U upgrades, and overhauls as requested by channel partners
Travel to customer sites to provide technical support, troubleshooting assistance, and mentoring to operators and technicians
Utilize myPlant digital tools to proactively identify engine issues and coordinate repair activities with channel partners
Participate in root cause analysis activities by providing data, attending review meetings, communicating findings, and supporting solution implementation in the field
Support activities related to new product introductions and CM&U updates
Attend required product training courses and review technical training materials as assigned
Perform other duties as assigned to assist with successful operations and business continuity