Engine Field Service Technician - Level III
About The Position
We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Odessa, TX. In this role, you will make an impact by completing repairs and rebuilds on engine products in the field, developing productive customer relations, and ensuring prompt and efficient attention to customer needs. You will apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools. You will also assist with completing required documentation, such as work completed documentation, time sheets, warranty claims, and quality forms, via handwritten forms or business system input screens. Additionally, you will complete training in line with skill and business requirements and ensure adherence to all meaningful Health, Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to your supervisor.
Requirements
- Field Service Diesel Engine Technician experience
- Experience in engine repairs
- Ability to develop productive customer relations
- Ability to ensure prompt and efficient attention to customer needs
- Ability to apply documented procedures and policies to complete repairs and schedule maintenance
- Ability to prepare required parts and tools
- Ability to assist with completion of required documentation (work completed, time sheets, warranty claims, quality forms)
- Ability to complete training in line with skill and business requirements
- Knowledge of Health, Safety & Environmental policies, procedures and legislation
- Ability to use specialized tools
- Ability to perform preventative maintenance activities
- Ability to escalate unresolved issues
- Ability to maintain service vehicle and tools for cleanliness and proper operation
Nice To Haves
- Coaching and developing technicians and/or apprentices
- Transferring knowledge and experience to others
- Providing work direction
- Reviewing repair plans, parts lists, etc.
- Identifying additional sales and service opportunities with customer
Responsibilities
- Complete repairs and rebuilds on engine products in the field
- Develop productive customer relations and ensures prompt and efficient attention to customer needs
- Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
- Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
- Complete training in line with skill and business requirements
- Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
- Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
- Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
- Escalates unresolved issues to product specialists or supervisor
- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
- Identifies additional sales and service opportunities with customer
- Maintains service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Benefits
- $10,000 Sign on Bonus!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
