Living Room FT Engagement Specialist

One Hope United • Springfield, IL

7d • Onsite

About The Position

Under the assigned supervisor, the Engagement Specialist works as a team member to support the Crisis Care service team and individuals in crisis inside the Living Room Location. The Engagement specialist will provide crisis response service with a crisis case manager or other mobile crisis responder. The engagement specialist will engage, advocate, support, and maintain a direct working relationship with individuals and families during crisis times, including follow up and community linkage for crisis stability.

Requirements

• High school diploma / GED.
• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and verbally communicate in a clear manner.
• Ability to speak effectively before groups or individuals.
• Ability to exercise discretion and ensure confidential.
• Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance.

Nice To Haves

• CRSS/CPRS, preferred
• Peer engagement/home visiting experience desired.
• Lived experience as a consumer of mental health or substance abuse services.
• Preferred 3 years post lived experience. Funder-preferred
• Community resource experience preferred.

Responsibilities

• Provides Crisis Intervention Services within scheduled shift. Program operates 24/7/365 so schedules include evenings, overnights, weekends, and holidays.
• Response to crisis will occur in person on the site of the Living Room Program location.
• Must be able and willing to work outside of regular office hours, weekends and holidays as needed.
• Requires demonstrated ability to work constructively with clients, other providers and the community.
• Requires knowledge of community resources for referral purposes.
• Requires understanding and ability to put into practice the Mental Health Code and Confidentiality Act.
• Requires understanding and ability to put into practice applicable agency policies and procedures.
• Must be able to engage and work effectively with individuals involved in mental health crisis, substance abuse crisis, or other identified community crisis.
• Position responds to clients in crisis in community with a team approach, which includes a mobile crisis case manager or counselor.
• Works cooperatively with other agencies, community partners (local law enforcement, hospitals, schools, etc). Must be able to interact professionally with court personnel, therapists, medical personnel, law enforcement and all other professionals that may be encountered.
• Works jointly with other disciplines to arrange services beyond scope of practice for engagement specialist.
• Completes all necessary in adherence to program timelines.
• Provides client information in accordance with HIPAA guidelines, to other agencies or healthcare providers to coordinate services to identified clients.
• Adhere to mandated reported act.
• Must be able to observe and submit accurate written documentation regarding any interaction providing service.
• Must be responsible, organized, personable and be able to work independently.
• Must have effective communication skills.
• Must be able to identify and communicate any concerns to the appropriate supervisor.
• Must be able to participate in other meetings and staffing as appropriate and requested.
• Must be able and willing to transport individuals (adults and children) while following program safety guidelines.
• Must be reliable and flexible to the program needs.
• Must be able and willing to attend and successfully complete any required and/or requested One Hope United or funder trainings.
• Must have reliable transportation and be able and willing to drive daily for work related purposes.
• Must have a general working knowledge of and respect for diverse cultural norms.
• Testifies in court when subpoenaed or as directed by the Supervisor.
• Teaches and provides resources to link individuals to community resources, (e.g. medical counseling, applying for housing, energy assistance, WIC, food stamps, substance abuse providers, etc.) as needed.
• Performs other related duties as assigned.

Benefits

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually
• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit
• Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
• Agency-paid long-term after 1 year of employment
• Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Voluntary Pet Insurance
• Employee Assistance Program with 6 free counseling sessions
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED