Living Room PRN Engagement Specialist

One Hope United • Springfield, MO

10h • Onsite

About The Position

Under the assigned supervisor, the Engagement Specialist works as a team member to support the Crisis Care service team and individuals in crisis inside the Living Room Location. The Engagement Specialist will provide crisis response service with a crisis case manager or other mobile crisis responder. The Engagement Specialist will engage, advocate for, support, and maintain a direct working relationship with individuals and families during crises, including follow-up and community linkage to support crisis stability.

Requirements

• High school diploma / GED.
• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and verbally communicate in a clear manner.
• Ability to speak effectively before groups or individuals.
• Ability to exercise discretion and ensure confidentiality.
• Reliable transportation, valid driver’s license, and an acceptable driving record with OHU-required levels of auto insurance coverage.

Nice To Haves

• CRSS/CPRS, preferred
• Peer engagement/home visiting experience desired.
• Lived experience as a consumer of mental health or substance abuse services.
• Preferred 3 years post lived experience.
• Community resource experience preferred.

Responsibilities

• Provides Crisis Intervention Services within scheduled shift. Program operates 24/7/365, so schedules include evenings, overnights, weekends, and holidays.
• Response to crisis will occur in person on the site of the Living Room Program location.
• Must be able and willing to work outside of regular office hours, weekends, and holidays as needed.
• Works PRN hours based on program needs.
• Requires demonstrated ability to work constructively with clients, other providers and the community.
• Requires knowledge of community resources for referral purposes.
• Requires understanding and ability to put into practice the Mental Health Code and Confidentiality Act.
• Requires understanding and ability to put into practice applicable agency policies and procedures.
• Must be able to engage and work effectively with individuals involved in mental health crisis, substance abuse crisis, or other identified community crisis.
• Position responds to clients in crisis in the community with a team approach, which includes a mobile crisis case manager or counselor.
• Works cooperatively with other agencies, community partners (local law enforcement, hospitals, schools, etc).
• Must be able to interact professionally with court personnel, therapists, medical personnel, law enforcement, and all other professionals that may be encountered.
• Works jointly with other disciplines to arrange services beyond the scope of practice for the engagement specialist.
• Completes all necessary tasks in adherence to program timelines.
• Provides client information in accordance with HIPAA guidelines to other agencies or healthcare providers to coordinate services to identified clients.
• Adheres to the mandated reporting act.
• Must be able to observe and submit accurate written documentation regarding any interaction providing service.
• Must be responsible, organized, personable, and be able to work independently.
• Must have effective communication skills.
• Must be able to identify and communicate any concerns to the appropriate supervisor.
• Must be able to participate in other meetings and staffing as appropriate and requested.
• Must be able and willing to transport individuals (adults and children) while following program safety guidelines.
• Must be reliable and flexible to the program needs.
• Must be able and willing to attend and successfully complete any required and/or requested One Hope United or funder trainings.
• Must have reliable transportation and be able and willing to drive daily for work-related purposes.
• Must have a general working knowledge of and respect for diverse cultural norms.
• Testifies in court when subpoenaed or as directed by the Supervisor.
• Teaches and provides resources to link individuals to community resources (e.g., medical counseling, applying for housing, energy assistance, WIC, food stamps, substance abuse providers, etc.) as needed.
• Performs other related duties as assigned.

Benefits

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days
• up to 6 paid Personal Days
• 1 paid Mental Health Day
• up to 5 paid Sick days annually
• Medical, dental, vision
• 403 (b) retirement
• flexible spending accounts
• health savings account
• dependent care
• commuter and transit
• Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
• Agency-paid long-term after 1 year of employment
• Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Voluntary Pet Insurance
• Employee Assistance Program with 6 free counseling sessions
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED