Engagement Specialist - Phoenix, AZ 85017 (8867)

Terros Health•Phoenix, AZ

6d•Onsite

About The Position

Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our 27th Ave location, in Phoenix, AZ. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking. Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Requirements

High School diploma/GED equivalency and 3 years of behavioral health experience, or Associates degree in Medical or Behavioral Health field; or A bachelor’s degree in the field of behavioral health and any behavioral health experience, or A bachelor’s degree (not in the field of behavioral health) and 1 year of behavioral health experience.
Basic understanding of the DSM-V preferred.
High level of competency in Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred.
Excellent communication skills, evidenced by a non-judgmental approach and effective listening.
Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
Valid AZ Driver License.
Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
Must pass a TB Test.

Responsibilities

Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.
Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate.
Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.
Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty services.
Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client, input from the person and relevant others, and consultation with the clinical team, resulting in modification to the service plan as necessary.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Scholarships
Clinical supervision
Continuing Education Units (CEUs)
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships Car rentals Flights, hotels, movie tickets, and more