Sylvan Health Engagement Specialist I (1099)

Sylvan Health

2d•Remote

About The Position

Sylvan Health partners with healthcare organizations to connect patients with virtual nutrition care and support delivered by experienced Registered Dietitians. The Engagement Specialist I serves as the first point of contact for patients and caregivers engaging with Sylvan Health and plays a key role in enrolling patients into our nutrition support program. This role is responsible for educating patients about the program, scheduling telehealth appointments with our Registered Dietitians, and assisting with rescheduling and basic technical support needs. The ideal candidate is empathetic, highly organized, adaptable, and comfortable communicating across multiple channels including phone, SMS, email, and patient portals. This is a fast-paced, patient-facing role that requires strong communication skills, professionalism, and the ability to navigate sensitive or complex situations with confidence and care. This role is a full-time, 6-month contract-based position with the potential for extension based on business needs and performance.

Requirements

Legally Authorized to work in the U.S.
2+ years of experience in a patient-facing or healthcare communication role; examples include: Care Coordination, Patient scheduling, Healthcare customer support
Strong interpersonal and communication skills with the ability to connect with individuals from diverse backgrounds and varying levels of health literacy
Demonstrated ability to manage sensitive, complex, or fast-moving situations in real time
Working knowledge of the U.S. healthcare system, including: Provider visit types and care pathways, Basic insurance concepts such as deductibles, coverage, and in-network vs. out-of-network care, General patient navigation workflows
Ability to communicate clearly and confidently across phone, SMS, and email
Strong organizational skills and attention to detail
Comfortable adapting to evolving workflows and operational processes
Ability to work efficiently across multiple software systems simultaneously

Nice To Haves

Bachelor's degree preferred, but not required
Previous experience or working knowledge in nutrition or Medical Nutrition Therapy space

Responsibilities

Serve as the initial point of contact for patients and caregivers
Build rapport and establish trusting relationships with patients and families
Make outbound calls to educate patients about Sylvan Health programs and assist with enrollment; schedule telehealth initial and follow-up visits with Registered Dietitians
Support patients with questions related to scheduling, telehealth visits, and general insurance concepts
Send follow-up communications through phone calls, SMS, email, and patient portal messaging
Provide timely support for inbound patient communications, including appointment adjustments and visit transfers
Deliver exceptional customer service and empathy during every patient interaction
Collaborate closely with Registered Dietitians and other care team members
Document patient interactions accurately within EMR and CRM systems
Resolve patient and caregiver questions professionally and efficiently
Navigate multiple systems and workflows simultaneously in a detail-oriented manner