Engagement Services Supervisor - LHB
About The Position
At Luminare Health, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This role is responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives, enabling the team to deliver exceptional service. The supervisor is responsible for the successful achievement of client service expectations, Luminare Health’ service objectives, and staff development.
Requirements
- High School Diploma or GED equivalent
- Minimum of one year supervisory or lead experience in a call center
- Minimum 3 – 5 years customer service experience in a call center
- Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
- Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
- Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
- Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
- Strong organizational skills
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
- Possess excellent customer service skills including proper grammar, tonalities and clear diction
Nice To Haves
- Associates Degree
- Bilingual English/Spanish preferred
Responsibilities
- Day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives.
- Enabling the team to deliver exceptional service.
- Ensuring successful achievement of client service expectations.
- Meeting Luminare Health’ service objectives.
- Staff development.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
