Director, Engagement Services

Alight•Virtual, IL

16h•$150,000 - $170,000•Hybrid

About The Position

As the Director, you will develop and implement strategies to enhance customer satisfaction, loyalty, and retention. You will collaborate to execute programs that drive business growth and customer advocacy. You will help others to develop and hone their skills to achieve our business goals.

Requirements

Exceptional verbal and written communication skills, demonstrating creativity as well as HR/benefits expertise
10+ years of relevant work experience
Higher level of education in a related discipline
Ability to write compelling communication material for a variety of audiences
Excellent organizational and project management skills
Impressive internal and external communication skills, with the ability to listen comprehensively and deliver clear instructions
Able to assimilate source materials and input from subject matter experts
Software fluency, including the Microsoft 365 and Adobe Acrobat
Demonstrated presentation, business development, and selling skills
Able to travel (up to 15%)

Responsibilities

Leading client teams to deliver large, complex communication projects
Planning the development of effective multi-media communication and change management campaigns that inspire action
Staying current with communication trends and demonstrating fluency with delivery channels
Consulting with select clients at the senior HR level
Creating and nurturing client relationships and becoming a trusted partner. Influential advisor on communication and employee experience issues
Anticipating client needs through the study of industry trends and the business environment. Addressing them with the savvy application of human insight, creative strategy and friendly technology
Helping to build cohesive, high-impact teams, leveraging colleague skills and talents
Extending and expanding work with existing or new clients
Identifying and pursuing business development opportunities. Creating proposals and advancing sales initiatives