Engagement & Outreach Specialist

Mental Health Cooperative•Nashville, TN

3d•Onsite

About The Position

Hope starts here. Help people stop just getting by and start truly getting better. Every day at MHC, individuals and families reach out because life feels overwhelming. Some contact us directly on their own. Others are referred by hospitals, schools, community partners, or their health plan. All of them want MHC to help. Your voice becomes the turning point. As an Engagement & Outreach Specialist, you help people understand their options, feel supported, and take the next step toward better health. You make the process simple, welcoming, and easy to navigate. This role is ideal for someone who finds purpose in helping others, enjoys meaningful interactions, and brings steady, hopeful energy to fast-paced work. Note: This is not a traditional customer service or inbound call-center role. It is a fast paced engagement role focused on calling individuals who asked for help through our website or whose doctor, school, or clinic referred them to us. Your work helps people take their first meaningful step toward getting better. Think of it as purposeful outreach built on empathy, clarity, and ethical influence.

Requirements

People who are motivated to pick up the phone and connect people who are seeking care to MHC
People who enjoy a fast but steady flow of interactions and can stay grounded in the process
People who like clear expectations on results and a consistent daily rhythm
People who bring hopeful, calm energy even when things move quickly
People who want meaningful work

Nice To Haves

Motivational communication
De-escalation and empathy
Persuasion and objection handling
CRM systems (HubSpot)
Behavioral health and community resource navigation

Responsibilities

Engage with Purpose: Reach out via phone calls to individuals and families. Introduce MHC in a warm, hopeful, and clear way that makes people feel cared for immediately.
Guide with Clarity: Reduce fear, increase understanding, and make next steps simple.
Motivate and Support: Use training in communication, business development, and active listening to help people work through hesitations to move them from “maybe later” to “I’m ready now.”
Coordinate Seamlessly: Partner closely with Enrollment Clinicians who complete the next phase of enrollment, making sure each person lands in the right hands.
Drive Enrollment Outcomes: Follow up consistently, manage outreach efficiently in HubSpot, and strengthen our partnerships by ensuring people receive timely guidance.
Help re-engage people referred by their health plan who may have fallen out of care, ensuring they don’t slip through the cracks.
Represent MHC with professionalism and warmth across every touchpoint.