Outreach & Engagement Specialist

Friend Family Health Center•Chicago, IL

1d•Remote

About The Position

The Outreach and Engagement Specialist provides mobile, non-clinical support to individuals in the community who are high utilizers of emergency services or recovering from overdose. This role focuses on re-engaging individuals in behavioral health services through outreach, follow-ups, and coordination with internal and external partners. You will be instrumental in building rapport and connecting participants to care.

Requirements

High School Diploma/GED required.
At least 1 year of related outreach or engagement experience.
Knowledge of local community associations or organizations.
Excellent written and verbal communication skills.
Must be highly organized, detail-oriented, and able to multitask in fast-paced settings.
Computer literacy and familiarity with documentation systems.
Must possess a valid driver's license and insurance.
Eligible for Certified Recovery Support Specialist (CRSS) certification within one year of hire.

Nice To Haves

Bachelor's Degree preferred.

Responsibilities

Provide community outreach and engagement through canvassing and promoting services.
Conduct non-clinical support such as accompaniment to appointments, shopping, and peer support.
Identify and engage high ED utilizers and post-overdose individuals.
Conduct Outreach Triage Assessments and ensure timely documentation.
Follow up on referrals from staff and partners until client disposition is final.
Build rapport and facilitate re-engagement into services.
Maintain strong relationships with community stakeholders and referral partners.
Participate in staff meetings, trainings, and supervision sessions.
Provide transportation or coordinate transport to intake appointments.
Conduct warm hand-offs for clients transitioning into care.
Complete other duties as assigned.