Engagement Operations Specialist – Ottawa, ON (Remote)

GSK•Mississauga, ON

2d•Remote

About The Position

GSK is looking to hire an Engagement Operations Specialist to join our Customer Excellence Team. This role is remote, and reports directly to the Customer Excellence Director. The ideal candidate will reside in or near Ottawa, Ontario. As an Engagement Operations Specialist, you will be responsible for supporting the end-to-end coordination of Medical Education programs, Advisory Boards, Consultancies, and other learning opportunities involving external Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and external experts in alignment with GSK processes and policies. You will work closely with the sales team to onboard new HCPs and HCOs into GSK systems, ensuring a seamless and positive engagement experience. You will manage and coordinate each engagement through a compliance-driven process, including preparing and distributing all required documentation such as contracts, Conflict of Interest (COI), Transfer of Value (TOV), and banking forms necessary for execution. Your ability to demonstrate strong organizational skills, customer focus, collaboration, and attention to detail will be critical to success. You will collaborate closely with internal and external stakeholders to support compliant, efficient, and well-executed engagements while upholding GSK’s core values of Transparency, Integrity, and Patient Focus.

Requirements

Graduate or equivalent degree in life sciences, business, healthcare, or a related field preferred; or up to 2 years of relevant experience.
Strong communication and stakeholder management skills.
High attention to detail and strong organizational abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Willingness to learn contract processes and regulatory/compliance requirements.
Comfortable working with budgets, invoices, and basic financial reconciliation.
Demonstrated integrity, confidentiality, and commitment to ethical standards.
Basic analytical skills for budget tracking and data quality checks.
Bilingualism in written and spoken English and French is required.

Nice To Haves

Exposure to pharmaceutical or healthcare operations.
Experience working with systems such as Veeva and SAP FIORI.

Responsibilities

Act as the single point of contact for External Experts, HCPs, and HCOs throughout the full engagement lifecycle, ensuring compliance with company policies, applicable laws, and industry codes.
Draft and manage contracts using approved templates and liaise with business owners and external stakeholders to finalize agreements aligned with GSK’s ethical and legal standards.
Support the business with budget estimates for activity-based planning, including expert fees, travel, accommodation, meals, logistics, and transportation.
Serve as the central point of contact for internal and external stakeholders during engagement and event delivery.
Initiate and manage payment processes, including purchase orders and invoices, ensuring completion through to final payment.
Maintain documentation in accordance with compliance and retention standards to support audit readiness.
Contribute to process improvement and harmonization initiatives by sharing learnings and adopting best practices.
Support onboarding activities for HCPs and HCOs within GSK systems to ensure a seamless engagement experience.
Collaborate cross-functionally with internal stakeholders to ensure timely execution of educational and engagement activities.