district manager, Ottawa, ON

Starbucks Coffee Company•,

1d•Onsite

About The Position

As a District Manager, you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local communities. At Starbucks, we are performance-driven through the lens of humanity. You direct a multi-unit portfolio of stores by planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers. Using your past retail leadership experience, you will grow a portfolio of successful businesses by developing district-level strategies to achieve each store’s financial, operational, and customer-service goals, while addressing each store’s unique strengths and challenges. You will lead a team of leaders by motivating, coaching, and strengthening Store Managers as team leaders, retail operators, and business owners. You will also serve as a resource, providing expertise on key customer issues, team staffing and management, store operations, and company policies and procedures.

Requirements

5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
3+ years of experience in a customer service oriented role
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
Strong organizational, interpersonal and problem solving skills
Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/or holidays.

Nice To Haves

Minimum High School or GED. Note: a college degree in business or a closely related field, may substitute for a portion of the required experience

Responsibilities

Develop district-level strategies to achieve each store’s financial, operational, and customer-service goals, while addressing each store’s unique strengths and challenges.
Motivate, coach, and strengthen Store Managers as team leaders, retail operators, and business owners.
Provide expertise on key customer issues, team staffing and management, store operations, and company policies and procedures.