Engagement Manager (AI Consulting)

Augusto Digital•Grand Rapids, MI

About The Position

Augusto is an AI consulting firm that builds automation workflows, AI-powered applications, and managed AI platforms for mid-size and enterprise clients. Its work typically begins with a Rumble, a short workshop to identify a problem, agree on value, and plan Quick Wins, followed by delivery in small, measurable steps. The Engagement Manager owns the health of each client engagement, including the client relationship, scope, margin, and outcomes. This is a hands-on business ownership role rather than a status-reporting role. The manager is the client's main contact after the sale, partners with the salesperson who closed the deal, leads the Rumble, sets up the delivery team, manages scope, and identifies further opportunities. The role also involves coaching other Engagement Leads and helping define and improve Augusto's engagement practices as the firm grows. The manager is expected to use AI tools in their daily work, including planning, reporting, documentation, and analysis. Augusto emphasizes integrity, a growth mindset, learning from failure, and putting client success first.

Requirements

At least 7 years of experience in professional services or technology consulting.
At least 3 years leading client engagements with budget and margin accountability.
Experience with software, data, or AI delivery.
Ability to discuss architecture and trade-offs with engineers; production coding is not required.
A record of managing engagements worth $250K or more per year with satisfied, referenceable clients.
Strong facilitation skills, including the ability to lead executive workshops and reach decisions.
Experience growing accounts after an initial project.
Clear written and verbal communication, including the ability to deliver bad news early and with a plan.

Nice To Haves

Experience coaching or managing project managers or Engagement Leads.

Responsibilities

Lead Rumbles and kickoffs with the sales lead, turning client needs into a clear scope, plan, and proposal.
Serve as the main point of contact for client executives, including CIO-, CTO-, and VP-level contacts.
Run steering meetings and maintain clear client communication.
Own engagement economics, including budget, burn, utilization, and gross margin.
Identify scope creep early and manage change orders.
Run delivery with engineers and designers using Agile practices and the Quick Wins model.
Own escalations, resolve issues, communicate changes to the client, and prevent recurrence.
Track client satisfaction and ROI through the check-in process and demonstrate delivered value.
Identify expansion opportunities and bring them to the account owner with a clear business case.
Coach and support other Engagement Leads.
Improve delivery playbooks, tools, and Ops Hub processes.
Use AI tools daily for planning, reporting, documentation, and analysis.