Engagement Manager

Workday•New York City, NY

10d•Hybrid

About The Position

As an Engagement Manager, you are the senior owner of some of Sana’s most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact. You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure Sana’s solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness, ensuring that projects are delivered on time, within scope and budget, while uncovering opportunities to deepen and expand the partnership.

Requirements

3-5 + years of progressively responsible experience in Enterprise software implementation, management consulting, customer success / professional services roles or strategy operations.
Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
Fluency in English is mandatory; additional languages are a plus.

Nice To Haves

Master’s degree in a related field is preferred but not required.
Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
Are comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
Are driven by excellence and high standards in planning, execution, and stakeholder management.
Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
Have international and/or cross-cultural experience and are comfortable working with global customers.