Engagement Manager

TEKsystems•New York, NY

6d•$80,000 - $120,000•Remote

About The Position

The Engagement Manager I (EM I) position is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/project teams/programs at a time. The Engagement Manager provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The EM I role is responsible for quantifying the business benefits of project outcomes throughout the engagement. The EM I is expected to have the experience and background to perform all the duties described below for engagements of all service types including deliverable-based, fully outsourced, or medium/large-scale engagements or programs. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the technical practice area. This role could require up to 25% travel.

Requirements

Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into a customer solution when required
Experience leading Agile based workflows (PI planning, sprint planning, daily standups, etc.) and delivering using Scrum, Kanban, SAFe, XP
Agile, PMP, IAOP (Outsourcing Professional), ITIL or other relevant certifications
Experience with common I.T. technologies a plus
5-7+ years’ experience in technology and/or professional services with a preference for experience at a consulting services provider.
2-3+ years in IT service management/project management providing project and delivery management and daily operational oversight within a professional services delivery environment within healthcare.
Bachelor’s Degree or equivalent, relevant experience
Possesses healthy situational awareness with a ‘Customer First Mindset’.
Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are identified and validated, that any potential barriers or risks to success are immediately escalated and addressed
Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills.
Demonstrated experience communicating and presenting at manager and stakeholder
Experience leading people and personnel
Demonstrate an above average emotional intelligence
Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.

Nice To Haves

Experience with common I.T. technologies a plus

Responsibilities

Manage one or more projects/project teams/programs at a time.
Provide ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients.
Quantify the business benefits of project outcomes throughout the engagement.
Perform all duties described below for engagements of all service types including deliverable-based, fully outsourced, or medium/large-scale engagements or programs.
Establish and perform periodic customer, project, and solution “health checks” with clients, baselined against the target metrics associated with the Value Streams defined at the onset of the engagement.
Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks.
Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.
Highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation.
Inspire and motivate a sense of direction and purpose.
Energize team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work.
Offer clarity around project goals and objectives to enable effective collaboration towards a shared purpose.
Collaborate with account team to ensure costs, planning, governance, and risks are visible and issues are resolved.
Manage customer expectations and proactively resolve business issues in a timely manner.
Develop, maintain, and track quantifiable metrics that support business and project goals.
Continually challenge others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery.
Adjust behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals.
Recognize own strengths and weaknesses.
Admit mistakes; proactively seek feedback from others.
Extract learning from failure.
Build both informal & formal relationships across organization boundaries.
Mentor, manage and develop project team members.
Conduct annual reviews throughout the year on employee performance where required.
Recruit, develop, and retain a diverse, high-quality workforce.
Maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results.