Engagement Manager

Automation Anywhere

5d•Remote

About The Position

Automation Anywhere is seeking an Engagement Manager to serve as a trusted partner to their customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. This role will directly influence customer satisfaction, long-term value, and the impact of Automation Anywhere's APA platform across global organizations. The Engagement Manager will be responsible for acting as the primary point of contact for assigned clients, collaborating to understand business needs and identify automation opportunities, managing the entire project lifecycle, overseeing project teams, proactively managing client expectations, tracking and reporting on KPIs, and identifying new business opportunities within existing client accounts. The role reports to the VP, Professional Services and is a remote position within the United States.

Requirements

Minimum 8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services industry
Proven experience in managing complex projects from inception to completion
Excellent communication, interpersonal, and negotiation skills
Ability to build and maintain strong relationships with clients at all levels
Excellent project management and organizational skills
Proven ability to manage multiple priorities and deadlines in a fast-paced environment

Nice To Haves

Strong understanding of Robotic Process Automation (RPA), Gen AI and Intelligent Automation principles is a plus

Responsibilities

Acting as the primary point of contact for assigned clients, fostering trust and building strong, long-term relationships
Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success
Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support
Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations
Proactively managing client expectations, communicating project progress, risks, and issues effectively
Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction
Identifying and developing new business opportunities within existing client accounts
OKRs including Delivery, Revenue and P&L