Engagement Manager

Workday•New York, NY

18d•$138,200 - $207,200•Hybrid

About The Position

Workday is seeking an Engagement Manager to join the Sana team. Sana is an AI lab building superintelligence for work, aiming to help organizations accomplish their missions faster by enabling effortless knowledge access, automation of repetitive tasks, and learning through agentic AI. As part of Workday, Sana is committed to building AI that augments humans. The Impact team, to which this role belongs, works closely with companies that choose Sana to problem-solve, design solutions, and implement them to drive change. The team measures success by the impact achieved through rolling out and adopting Sana, continually learning and adapting to meet unique needs and implementing creative solutions. This role will help define the future of Sana's customer success, solution engineering, and deployment teams, scaling to impact how people learn across industries globally.

Requirements

3-5+ years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
Fluency in English is mandatory.

Nice To Haves

A Master’s degree in a related field is preferred but not required.
In lieu of a bachelor’s degree, an equivalent combination of education and progressively responsible experience will be accepted.
Additional languages are a plus.
Naturally curious, always seeking to learn, and viewing every challenge as a growth opportunity.
Strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
Excellent communication and presentation skills.
Grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
Driven by excellence and high standards in planning, execution, and stakeholder management.
Embody humbleness and a collaborative mindset, always ready to learn from others and co-create solutions.
Deeply committed to the mission of changing the way the world learns and have a genuine passion for driving customer impact.
Strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
International and/or cross-cultural experience and comfortable working with global customers.

Responsibilities

Problem solve, design solutions, and implement them to drive change with companies using Sana.
Measure success through the impact achieved by rolling out and adopting Sana.
Continually learn and adapt to meet the unique needs of each company and team.
Implement creative solutions that lead to proud achievements.
Define the future of Sana's customer success, solution engineering, and deployments teams.
Scale the team to create significant impact on how people learn across every industry and across the globe.
Engage with C-level and senior stakeholders.
Manage multiple priorities and engagements in parallel, maintaining structure and clarity.
Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
Work with global customers, leveraging international and/or cross-cultural experience.