Engagement Manager

Neo4j•Poway, CA

About The Position

The Engagement Manager leads the implementation of Neo4j technology solutions using traditional, agile, and tailored methodologies. This collaborative technical leader works alongside customers, Neo4j Sales, Sales Engineering, and Professional Services management to ensure successful project delivery. The ideal candidate brings expertise in database technologies, software development lifecycle, and nurturing diverse, multi-location teams while embodying Neo4j's values and driving customer success.

Requirements

5–8+ years experience managing mid-to-large or complex engagements autonomously
Bachelor's degree in engineering, computer science, or related field preferred
PMP, Agile, or relevant certifications strongly preferred
Familiarity with Professional Services Automation tools (PSA), ideally Certinia
Demonstrated ability to manage and cultivate consulting teams and customer relationships
Strong track record of effective communication and collaboration skills when partnering with cross-functional teams (sales, sales engineering, support, legal, and HR)
Excellent analytical, problem-solving, and presentation abilities

Nice To Haves

2+ years working in an Engagement or Project Management capacity in a Professional Services organization
Industry experience in Financial Services, Life Sciences, Manufacturing, Technology
Experience managing graph database projects using such technologies as Neo4j, TigerGraph, JanusGraph, or similar technologies, Snowflake, Databricks, NoSQL/Relational providers such as MongoDB, Couchbase, or Teradata.
Experience managing projects on cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform

Responsibilities

Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners.
Proactive approach to identifying and addressing project challenges
Cultivate a supportive environment that encourages teamwork and knowledge sharing, reflecting our open and inclusive culture
Model solutions-oriented leadership
Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts
Ensure timely delivery within scope and budget for numerous concurrent projects.
Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
Monitor key performance indicators for schedule adherence, margins, and customer satisfaction
Ability to anticipate and address project complexities including environment constraints and integration challenges
Facilitate project close procedures with lessons learned and process improvements.
Identify up-selling and cross-selling opportunities with the engagement team
Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers
Collaborate with Professional Services management to identify skill requirements and source appropriate talent
Maintain and update corporate professional services automation (PSA) tool, Certinia, for effective resource allocation
Analyze project financial information and manage margins by setting work plans and assisting consultants in the delivery of professional services work
Ensure adherence to financial close procedures and governance guidelines
Ability to identify and communicate opportunities for further customer success
Deliver weekly status reports and dashboards on project health to stakeholders
Establish strong relationships with matrix project teams and cross-functional departments
Encourage a quality-focused culture and develop contingency plans using established risk analysis methods
Identify and mitigate potential risks throughout the project lifecycle
Engage regularly with mid-to-senior-level customer stakeholders to gather solution direction and feedback, demonstrating our focus on user success