Engagement Manager

Pogo Technologies, Inc.•New York, NY

15h

About The Position

Pogo is hiring its first Engagement Manager to own enterprise client relationships from signed deal through partnership growth. The role runs end-to-end research engagements and translates Pogo’s AI-powered platform into insights that inform business decisions. As a first-of-its-kind position, the Engagement Manager will establish delivery standards and build a scalable client service model. The Engagement Manager owns the post-sale client lifecycle, including onboarding, study design, delivery, and expansion. They act as a trusted advisor to clients, partner with the go-to-market team on renewals and account growth, and convey customer feedback to product and engineering. They will also create playbooks, templates, and repeatable processes for client engagements.

Requirements

Likely to have 2–4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
Structured thinking, including the ability to frame complex client problems and design research approaches that ask the right questions.
Exceptional written and verbal communication skills, including the ability to present clearly and confidently and build credibility with senior stakeholders.
High ownership and initiative in driving engagements forward.
Strong organizational skills and the ability to manage multiple client engagements simultaneously.
Collaborative, low-ego approach focused on outcomes.
Ability to learn quickly and adapt to new clients, industries, and problem spaces.
Ability and inclination to use AI tools to improve research, synthesis, and outputs.
Genuine curiosity about consumers and interest in insights work as a craft.

Nice To Haves

Experience with primary consumer research, qualitative or quantitative.

Responsibilities

Own the full post-sale client lifecycle, including onboarding, study design, delivery, and expansion.
Run research engagements end-to-end by scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing findings with client executives.
Advise clients on strategic questions and design studies to generate the insights they need.
Partner with the go-to-market team on renewals and expansion, identifying opportunities to deepen client relationships and grow account revenue.
Represent the voice of the customer internally by sharing client feedback with product and engineering teams to inform the product roadmap.
Build playbooks, templates, and repeatable processes to scale Pogo’s client service model.
Manage multiple client engagements simultaneously.