Engagement Manager (Ed-Tech)- Mid-West

Classlink•Chicago, IL

6d•Remote

About The Position

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, educator, and every student, everywhere. We build secure, intuitive tools that empower more than 26 million students and educators worldwide. Our platform helps schools focus on what matters most: teaching and learning by simplifying access with single sign-on, advancing equity with usage analytics, and automating secure rostering. We are looking for a proactive, innovative, results-oriented Engagement Manager to develop and nurture relationships while driving ongoing product adoption and ensuring healthy accounts. You will work to understand school partner priorities, monitor the health of the districts, and ensure that they are ready to both renew and expand relationships and resolve technical needs for our ClassLink customers. This role will include delivering outstanding service to our school partners with an emphasis on driving their adoption and long-term engagement with ClassLink. You will collaborate with other members of the Engagement Team, Product Support, and EdSuccess to better understand the needs of the school partner and refine our approach to ongoing engagement. By developing excellent product knowledge, you will be able to consult with our school partners on best practices for the ongoing use of ClassLink. In this role, you will need to be highly organized, skilled at relationship building, have a service-first mentality, and be flexible. You are the right person if you are ready to help be a part of something bigger, curious about driving adoption at scale, an adept communicator, motivated, and a self-starter. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

Requirements

Administrator-level experience with ClassLink
Diverse rostering experience
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Experience in presenting in virtual and online environments
Strong project management skills and the ability to be flexible when needed
Self-starter who can work independently
Candidate must live in Illinois, or Indiana to support our school districts in this area.
Bachelor's degree required.
Work from home and willingness to travel up to 50% of the time

Nice To Haves

3+ years experience in a senior consultative/account management role
Experience as a technology leader for a district office
Extensive knowledge of K-12 ed-tech marketplace
Unwavering passion to improve classroom learning and pedagogy
Master or postgraduate degree a plus
PMP certification
Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)
Google Suite
MS Office Suite
SalesForce
Zoom Meetings

Responsibilities

Become an expert on all ClassLink products
Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink
Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.
Serve as the education and product expert to support customer understanding of ClassLink
Confidently conduct demonstrations of ClassLink virtually and during conferences
Help develop positive relationships between ClassLink and influential partner organizations
Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
Host regional and virtual user group events with current and prospective customers
Attend conferences and events in assigned territories, engaging with potential and current customers
Maintain documentation for each customer internally
Leverage tools provided to understand customer health and intervene when needed.
Maintain high levels of customer satisfaction and health
Serve as the education and product expert to support customer understanding of ClassLink
Deliver experiences that drive customer retention
Maintain high levels of customer satisfaction.
Deliver experiences that drive customer retention.
Working on cross-functional teams to help improve Classlink’s product suite.
Maintain or improve our renewal rate.
Maintain at least 80% Annual Review completion rate.

Benefits

Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays
Parental Leave : 12 weeks fully paid for all parents
Retirement : 401(k) with 0.5:1 company match
Comprehensive Health Coverage : Medical, dental, and vision plans
Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance
Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers