Engagement Manager, Mid South

Cochlear•Nashville, TN

9d•$70,000 - $75,000•Remote

About The Position

The Engagement Manager I position is responsible for executing industry-leading medical device B2C sales through the application of complex sales techniques to drive territory strategy and achieve yearly sales revenue targets. This position will support the Mid South territory, which includes Tennessee, Kentucky, and Arkansas, for Cochlear. The role involves implementing local consumer marketing and candidate nurture strategies to grow the market for Cochlear implantable technology, including planning and executing candidate growth events, developing strategic community relationships, and providing consumer support for professional partners. The Engagement Manager will also manage, develop, and inspire mentoring volunteers, and provide candidate communication through various channels, explaining device features, functions, and services to drive brand choice. Additionally, the role requires reporting issues through the Cochlear complaint management system and demonstrating sales and business acumen to identify market opportunities, competitive positioning, and customer needs to generate sales and secure orders. The Engagement Manager is expected to achieve target unit quotas by building strong relationships within the assigned territory and ensuring all sales activities comply with Cochlear policy, laws, and regulations. Accurate documentation of sales activities and customer interactions is crucial for sales reporting and customer experience. Collaboration with B2B teammates to educate on products and develop relationships with schools and non-programming audiologists is also a key aspect. The role involves executing sales and marketing initiatives, coordinating candidate educational events, evaluation days, and awareness events, and providing market intelligence and competitive information. Maintaining a professional image while representing Cochlear Americas and managing territory expenses to budget are also essential.

Requirements

Bachelor's Degree or equivalent Work Experience
2- 3 Years of Experience
Demonstrated ability to work independently with minimal supervision.
Ability to lift a minimum of 30 lbs.
Current & valid drivers license
Depending on territory coverage requirements, must also have access to a reliable vehicle.
Willingness and ability to travel up to 60% of the time with overnight stays and weekends.
Must live in the territory.

Nice To Haves

Candidates with hearing health background preferred
Fluent in English and Spanish
Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications.
Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail.
Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience
Demonstrated strong follow through on commitments and taking responsibility for actions and decisions
Approaches projects collaboratively, seeking varied inputs
Ability to identify solutions and challenge the status quo to deliver creative solutions
Proven ability to work collaboratively and positively in a team environment.
Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross functional teams

Responsibilities

Execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets.
Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology.
Plan and execute candidate growth events, develop strategic community relationships, and provide consumer support for professional partners.
Manage, develop, and inspire mentoring volunteers.
Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone, explaining device features and functions and Cochlear services to drive brand choice.
Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate.
Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders.
Establish strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers).
Ensure that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations.
Maintain accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience.
Collaborate with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists.
Execute sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive.
Coordinate and provide candidate educational events, evaluation days and awareness events related to Cochlear devices.
Collaborate with B2B and CPNTM to support growth initiatives in the territory.
Provide market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers.
Maintain a professional image when representing Cochlear Americas.
Manage territory expenses to budget.
Allocate appropriate company resources and planning to achieve territory sales success.
Assist with developing and implementing quarterly strategic plans to achieve objectives.
Submit territory information in a timely manner for the content of the territory month end report.
Consistently use all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory.