Engagement Manager- Youngstown, OH (020-26)

National Center for Defense Manufacturing • Youngstown, OH

2d • Onsite

About The Position

America Makes is the Nation’s leading public-private partnership for Additive Manufacturing (AM) technology and education. Our members from industry, academia, government, workforce, and economic development organizations, work together to accelerate the adoption of AM and the nation’s global manufacturing competitiveness, focusing on four core missions - Technology Development, Workforce Development, Industrial Base Integration, and Technology Transition. As Engagement Manager, you will be part of a diverse team that is collaborating to grow and mature the additive manufacturing ecosystem, which is comprised of membership, government stakeholders, and the larger AM community. The Engagement Manager will be responsible for membership acquisition and retention, curating the additive manufacturing community, generating and leveraging ecosystem data for decision making, and working with the Industrial Base Integration Director and larger team on ecosystem expansion activities across the Nation. As owner of these activities and primary contact for Membership, the Engagement Manager will play a critical role in delivering value to membership, the additive manufacturing ecosystem, and the larger mission. In addition to America Makes membership, the Engagement Manager will play a key role in curating and leveraging the NCDMM Alliance Partner network, ensuring that strategic partnerships and collaborations further enhance the additive manufacturing ecosystem and support the broader mission of NCDMM. The ideal candidate is a collaborative, communicative, and creative team player with a passion for additive manufacturing and customer service. They bring applicable experience in driving stakeholder engagement, economic development expertise, and growing ecosystem and communities. The candidate is detail and task oriented as this role requires the team member to both think strategically and execute tasks operationally. The team culture is innovative, creative, and fast paced. Members of the team need to be adaptive and thrive in an ambiguous environment. This role is part of a collaborative team, but a candidate with a "self-starter" personality who has high emotional intelligence will thrive in this role.

Requirements

• Bachelor's degree (master's degree is preferred) in Business or related field
• Five to seven (5-7) years of experience in a membership / customer-service centric position.
• Successfully identified and converted customer acquisition leads through understanding and addressing stakeholder needs.
• Networking acumen to the table as the role requires significant engagement with members, stakeholders, and government partners.
• Demonstrated ability to lead stakeholder and partnership development programs, designed to increase engagement, drive mission impact, and grow ecosystem value generation.
• Relevant experience operating in a technology maturation and advanced manufacturing space.
• Self-directed and have demonstrated ability to prioritize independently to meet deadlines and drive mission impact.
• Ability to work collaboratively with others to bring an idea to life.
• Passion for serving the nation and improving the U.S. global manufacturing competitiveness.
• Excellent interpersonal skills and understand how to support stakeholders needs.
• Think strategically and creatively.
• Must be eligible to work in the United States and pass E-Verify.

Nice To Haves

• Travel to meet and convene the ecosystem at trade shows, conferences, and industry gatherings.

Responsibilities

• Evaluate and continually improve the membership model to drive growth in membership numbers, diversity, and revenue.
• Develop an effective and efficient membership recruitment and acquisition process, including lead generation, lead conversion, and customer relationship management process.
• Lead and manage membership resources and processes, including the role of Senior Membership Coordinator, membership-centric tools, and content.
• Collaborate with the leadership team to identify industry centric gaps in stakeholder composition and develop plans to proactively recruit members to support the mission.
• Seek and leverage data sources to inform decision making of self, the larger America Makes team, and the additive manufacturing ecosystem.
• Grow and maintain an inclusive, diverse, and engaged team culture who is aligned around membership value generation and performance.
• Curate and expand the NCDMM Alliance Partner network, identifying and nurturing relationships with organizations that complement America Makes membership and drive collaborative impact across the ecosystem.
• Collaborate with the Communication and Event team on developing and executing the America Makes “convening” strategy and plan, driving stakeholder awareness of the Institute’s mission.

Benefits

• NCDMM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level