Engagement Manager (Future Openings)

Pogo Technologies•Brooklyn, NY

23h

About The Position

Pogo is hiring its first Engagement Manager to own client relationships from signed deal through partnership growth. The Engagement Manager will serve as a trusted partner to enterprise clients, lead end-to-end research engagements, and translate Pogo’s AI-powered platform into insights that inform business decisions. This is a first-of-its-kind role responsible for establishing delivery standards and developing a scalable client service model. The role owns the post-sale client lifecycle, including onboarding, study design, delivery, and expansion, with a focus on helping clients achieve fast time-to-value and conduct more research using Pogo. It involves scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and presenting findings to client executives. The Engagement Manager will advise clients on strategic questions and research design, collaborate with the go-to-market team on renewals and account expansion, and share client feedback with product and engineering teams to influence the roadmap. The role will also create playbooks, templates, and repeatable processes for client delivery. This is a high-ownership position with multiple concurrent engagements and significant responsibility for defining how the role and client service model operate. The company expects work beyond standard 9-to-5 hours at its current stage, while trusting team members to build a flexible schedule. It encourages time off and offers unlimited PTO alongside a minimum 20-day vacation policy.

Requirements

Likely 2–4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
Structured thinking and the ability to frame messy client problems and design research approaches that ask the right questions.
Exceptional written and verbal communication skills, including the ability to present clearly and confidently and build credibility with senior stakeholders.
Genuine curiosity about consumers and interest in insights work as a craft.
High ownership, initiative, and ability to drive engagements without waiting for direction.
Strong organization and ability to manage multiple client engagements simultaneously.
Collaborative, low-ego approach focused on outcomes over credit.
Ability to learn quickly and adapt to new clients, industries, and problem spaces.
Uses AI tools to improve research, synthesis, and outputs.

Nice To Haves

Experience working on primary consumer research, qualitative or quantitative.

Responsibilities

Own client relationships from signed deal through partnership growth.
Manage the full post-sale client lifecycle, including onboarding, study design, delivery, and expansion.
Lead research engagements end-to-end, including scoping studies, configuring them in the platform, reviewing AI-generated insights, and debriefing findings with client executives.
Advise clients on strategic questions and design studies to produce the insights they need.
Partner with the go-to-market team on renewals and account expansion, identifying opportunities to deepen relationships and grow revenue.
Communicate client feedback to product and engineering teams to help shape the product roadmap.
Build playbooks, templates, and repeatable processes to scale the client service model.
Manage multiple client engagements simultaneously and take ownership of moving each engagement forward.