Engagement Manager

Workday•New York, NY

19h•Hybrid

About The Position

As an Engagement Manager, you are the senior owner of some of Sana’s most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact. You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure Sana’s solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness, ensuring that projects are delivered on time, within scope and budget, while uncovering opportunities to deepen and expand the partnership.

Requirements

3-5 + years of progressively responsible experience in Enterprise software implementation, management consulting, customer success / professional services roles or strategy operations.
Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
Fluency in English is mandatory.

Nice To Haves

A Master’s degree in a related field is preferred but not required.
Additional languages are a plus.
Naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
Strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
Comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
Grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
Driven by excellence and high standards in planning, execution, and stakeholder management.
Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
Deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
Strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
International and/or cross-cultural experience and are comfortable working with global customers.

Responsibilities

Lead complex, multi-phase implementations for enterprise customers.
Drive long-term value realization for customers.
Act as the primary point of accountability for the overall success of customer engagements.
Oversee the entire engagement lifecycle: discovery, solution design, deployment, change management, adoption, expansion, and business impact.
Orchestrate cross-functional teams including product, solutions, customer success, data, and partners.
Engage with senior customer stakeholders to align Sana's solutions with their strategic priorities.
Combine strong project and program management discipline with a consultative mindset and commercial awareness.
Ensure projects are delivered on time, within scope, and within budget.
Uncover opportunities to deepen and expand customer partnerships.
Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
Work closely with companies to problem solve, design solutions, and implement them to drive real change.
Measure success by the impact achieved through rolling out and adopting Sana across customer organizations.