Engagement Manager (Future Openings)

Pogo Technologies•Brooklyn, NY

21h

About The Position

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow. You'll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo. You'll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives. You'll be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need. You'll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts. You'll be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap. You'll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

Requirements

2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
Structured thinker: ability to take a messy client problem, frame it clearly, and design a research approach.
Exceptional communicator: write and present with clarity and confidence, and earn credibility quickly with senior stakeholders.
Genuine curiosity about consumers and what makes people tick.
High-ownership operator: drive engagements and proactively identify next steps.
Highly organized, with the ability to juggle multiple client engagements simultaneously.
Low ego and a team player.
Fast learner who adapts quickly to new clients, industries, and problem spaces.
Proficiency in using AI tools to work smarter.

Nice To Haves

Experience on primary consumer research, whether qualitative or quantitative.

Responsibilities

Own client relationships from signed deal to growing partnership.
Run end-to-end research engagements.
Translate Pogo's AI-powered platform into insights that drive real business decisions.
Set the standard for how Pogo delivers client service.
Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion.
Ensure every client sees fast time-to-value and runs more research with Pogo.
Scope studies with clients, configure them in the platform, review AI-generated insights, and debrief learnings with client executives.
Partner closely with the GTM team on renewals and expansion.
Identify opportunities to deepen relationships and grow revenue within accounts.
Channel client feedback into product and engineering to shape the product roadmap.
Build playbooks, templates, and repeatable motions to scale the client model.