Engagement Manager, Special Projects

Gallatin•Washington, DC

4d•$160,000 - $180,000•Onsite

About The Position

We’re hiring an Engagement Manager on our Special Projects Team to play a foundational role in helping our customers achieve success and become passionate, lifelong partners. As part of the team, you’ll own the account plan, care for our customers, and ensure an exceptional customer experience. You’re the ultimate all-rounder: a hybrid of Customer Success and Technical Project Manager who leads a cross-functional team to deliver value. Day to day, you’ll manage the customer relationship, deliver AI/ML solutions, align internal resources, manage subcontractors, and triage customer issues, all in service of delivering outsized value toward our customers’ AI/ML objectives. You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.

Requirements

Eligibility to obtain and maintain an active U.S. security clearance.
At least 6 years of work experience, including a customer-facing technical program management role in industry, professional services, engagement management, or government.
A technical background (education or professional experience in CS, Economics, Statistics, or Engineering).
Prior experience in logistics or sustainment operations.
A proven track record in B2B client-facing roles and growing client relationships.
Strong cross-functional experience and collaboration skills.
Familiarity with enterprise systems such as MAVEN and Advana.
Excellent verbal and written communication, with a track record of structured, analytics-driven problem solving.
Willingness to travel at least 50% of the time.
U.S. citizenship is a requirement for all positions at Gallatin.

Responsibilities

Oversee the delivery and implementation of Gallatin’s technologies for the customer, from onboarding through adoption as an everyday tool.
Lead a cross-functional project team to exceed the customer’s AI/ML objectives.
Build and execute a plan to deliver all project work above expectations and ahead of schedule.
Manage customer relationships from end users to senior leadership.
Drive alignment between what Gallatin is building and the customer’s explicit and implicit priorities.
Identify and execute on opportunities to improve delivery motion.
Manage the long-term health of the customer base by identifying and preempting areas of risk or concern.
Strategically identify ways we can make customer success repeatable and solve issues for future customers.