Engagement Manager II

TEKsystems•Berwyn, IL

7d•$105,000 - $150,000•Remote

About The Position

One North is seeking an Engagement Manager II to support production teams and lead the client relationship on specific engagements. Partnering with client stakeholders, internal skillset Leads and internal leadership groups, the Engagement Manager II will oversee the smooth movement of work while building strong and lasting client relationships. The ideal candidate will be client-facing, have exceptional project management skills, and a deep understanding of the digital marketing and technology space, as well as experience overseeing creative production processes. A detailed multitasker and lateral thinker, you thrive in a high-volume, multi-disciplinary environment. You enjoy problem-solving, identifying opportunities to improve efficiency and add value, and are at home managing your team to produce their best work. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude. The Engagement Manager II will ideally be based in the Chicago or San Francisco Bay area, but we are open to remote locations across the U.S. and Canada.

Requirements

6 or more years of experience as a digital or creative project manager working in a hands-on, fast-paced production environment (or equivalent).
Experience managing multiple direct reports including conducting annual reviews, performance feedback, and training.
Strong business acumen with the ability to develop a business case, gather requirements, and translate them into a customer solution when required.
Experience analyzing and estimating project scope, managing budgets and project burn.
Strong knowledge of Agile and Waterfall methodologies, production cycles, participating in creative reviews, kick-off calls, and project reviews with team stakeholders.
Excellent written and spoken skills (English language), experienced in presenting to clients and senior leadership.
The ability to manage expectations and build positive relationships.
Detail-oriented, process and deadline-driven with an ability to manage multiple projects.
Excellent time management, attention to detail, with the ability to multitask and problem solve autonomously in a calm and professional manner.
At ease operating in a 'test and learn' environment.
Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.

Responsibilities

Main point of contact for both internal and client contact.
Manage and mentor a team of resources with various digital and/or creative skillsets and seniority levels.
Hold regular team meetings, ensuring deliverables are on-track, administrative tasks are complete and accurate, and risks are escalated as they arise.
Resource management in partnership with the Account and Recruiting team, including candidate selection, screening, hiring, onboarding, capacity planning, and performance management, as required.
Regularly review program and project workflows, to identify optimization opportunities and improve team performance.
Help develop methodologies to gather qualitative and quantitative data about the team and the work.
Create and lead regular business reviews together with senior management and/or operations, to summarize progress and align on future objectives with internal and client stakeholders.
Assist operations team to roll out initiatives, gather feedback, and create documentation and training materials, as needed.
Lead by example, participating in culture development and striving to maintain positive team morale.