Engagement Manager II

Akamai•Cambridge, MA

2h•$119,600 - $215,400•Hybrid

About The Position

Would providing consultancy to shape the online strategies of Government organizations excite you? Do you relish the prospect of working with cutting-edge technology? Join our prestigious Government Services team. We support some of the largest organizations in the world. Our team helps make the Internet work by successfully integrating customer web applications onto our Intelligent platform. We support government customers from the US and Canada, such as Civilian, DOD, State, Local and Education. Using cutting edge web acceleration and security technologies with bold innovation, we maximize the value for customers. Partner with the best. As an Engagement Manager, you will focus on maximizing customer satisfaction, retention and growth throughout the relationship. Program managing from pre-sales through service delivery, you'll help to evolve your customers' cloud strategies from concept to implementation. As an industry expert, you'll be responsible for delivering business outcomes for customers through innovation, great relationships and business understanding.

Requirements

Have US citizenship, due to the nature of our client base
Must be able to obtain and retain a government clearance
Demonstrate a deep understanding of consulting process to identify the best solutions and ensure customer success
Show experience of managing and delivering technical customer projects successfully
Demonstrate understanding of network technologies, web performance, web security, methodologies or architectures
Be a natural communicator with an ability to build trusting relationships and ensuring customer success
Be a team player with an ability to work independently and as part of a remote team
Possess a technical aptitude and a desire to constantly learn new technologies

Responsibilities

Strategizing to establish key relationships, building and maintaining a project pipeline and delivering customer targets effectively
Partnering with pre-sales to educate customers on Akamai services and solutions to make the best recommendations for their needs
Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
Being the central point of contact for the customer and cross-functional teams
Owning program management and being a trusted advisor in ensuring customers get maximum value from our solutions