Engagement Manager II

TEKsystems•Fremont, CA

4d•$105,000 - $150,000•Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. The Engagement Manager II (EM II) is a delivery leadership position owning the end-to-end execution of services and projects for a strategic technology client, across a range of workstreams that may include AI/GenAI initiatives. Strong program and project management skills are central to the role, including experience with pitching, developing solutions and approaches, team management, workflow oversight, client interactions, and reporting. Familiarity with how AI/ML-related engagements are scoped, resourced, and measured is a valuable plus but not a prerequisite. The EM II owns contract management and service delivery for their portfolio and provides guidance and mentorship to a team of Delivery Resources operating at the Line of Business level with partners across the enterprise. The Engagement Manager Ii creates and nurtures relationships with strategic client stakeholders, establishing the role of partner, or trusted advisor, and is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization across all engagements in their portfolio. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude. The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements. The EM II will ideally work PST hours, but we are open to remote locations across the U.S.

Requirements

Minimum of 6 years of experience in project management or program management roles within large, complex environments
Proven track record of successfully managing complex projects and portfolios, with strong client relationship management skills, the ability to manage expectations, and build trust as a strategic advisor
Experience in service delivery alignment with contractual agreements, SLAs, and compliance
Strong analytical and problem-solving skills, including experience estimating project scope, managing budgets and project burn, and making data-driven decisions
Excellent written and verbal communication skills, with the ability to influence and negotiate effectively and experience presenting to clients and senior leadership
Experience managing direct reports, including performance reviews, feedback, and training
Highly organized and detail-oriented with strong time-management skills and the ability to multitask across multiple projects and solve problems autonomously under pressure

Nice To Haves

Experience or demonstrated working familiarity with AI/ML-related projects or programs (e.g., data annotation, model evaluation, AI training, or similar GenAI delivery)
Familiarity with AI/GenAI concepts and terminology (e.g., LLM evaluation, RLHF, prompt engineering, agentic tooling)
Experience in the IT Professional Services industry
Certification in project management (PMP, PRINCE2, etc.)
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP

Responsibilities

Oversee multiple engagements with varying delivery models for a strategic client ensuring that objectives are achieved, delivered according to schedule, and within budget.
Build rapport with client stakeholders to understand their long-term goals, aligns services accordingly, and stay informed on industry trends to inform value-based conversations acting as a proactive, strategic, customer-focused trusted advisor to clients and internal partners alike.
Regularly inform internal and external stakeholders about the progress, challenges, and results of engagement activities.
Map the client organization, assess engagement-to-business line ratio, and identify opportunities where engagements align with business impact. Use value-framework content in business reviews to show how the organization delivers value to clients.
Lead, coach, and develop a team of delivery resources including direct reports through regular feedback, performance reviews, and hands-on mentorship, building a high-performing team culture focused on continuous improvement and growth.
Manage the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
Identify potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
Develop methodologies to gather qualitative and quantitative data that drive further optimization for internal teams and clients.
Establish appropriate governance and ensure structure and controls are followed. Lead client Quarterly Business Reviews (QBRs) and other executive-facing reporting, translating engagement data and dashboards into a clear, compelling narrative for senior stakeholders.
Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listen to understand customer needs and articulate solution options clearly.
Build strong customer relationships and deliver consultative, customer-centric solutions that address business needs and drive value within the customer's organization acting as a trusted partner and advisor.
Create a climate where people are motivated to do their best to help the organization achieve its objectives. Host regular meetings with the team and encourage input from others.
Work well with cross-functional teams, fostering a collaborative environment to achieve common goals.
Tell a story based on identified metrics and KPIs, aligned to organizational ROI and why it is important for the growth and direction of the company.