Engagement Manage II

TEKsystems•Orlando, FL

6d•Onsite

About The Position

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year and this is on-site role 4 days a week.

Requirements

B.S. in Computer Science preferred, others acceptable.
13+ years of experience in information technology and professional services at a consulting services technology provider
At least 6+ years of project management experience
Excellent experience with MS Office (Excel, Word, PowerPoint) and Jira.
Experience managing teams projects in application modernization, data modernization domain.
Agile project management experience is required.
Possesses incredible degrees of situational awareness with ‘Customer First Mindset.’
Operates with a sense of healthy paranoia’ by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed
Excellent oral and written communication skills (English language), analysis and problem-solving skills, and excellent time management and organizational skills.
Demonstrated experience communicating and presenting at senior executive/director levels
Superior people and personnel management skills.

Nice To Haves

Knowledge of using Confluence and Service now or similar technology will be helpful

Responsibilities

Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.
Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
Preparing detailed performance reports and presenting them to senior management and clients.
Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.
Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.
Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.
Active and passionate role in their own personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.