Engagement Manager (Expert Data Services)

Office Hours•San Francisco, CA

6d•$100,000 - $140,000•Hybrid

About The Position

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.. What We Believe Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy. As a Strategic Projects Lead, you will own the execution and delivery of high-impact AI data annotation and model improvement projects in healthcare and clinical domains. You’ll work closely with customers and internal teams to ensure projects are delivered with high quality, speed, and reliability, while supporting account growth through strong execution and partnership. This role is execution-first, with growing exposure to customer strategy and commercial decision-making.

Requirements

2–4 years owning outcomes in operations, consulting, strategy, or client-facing roles.
Strong executor who enjoys owning complex projects end-to-end.
Comfortable working with demanding, technical customers.
Detail-oriented and quality-focused, especially in regulated environments.
Clear, structured communicator across technical and non-technical audiences.
Able to operate independently with accountability and urgency.
Interested in developing commercial and leadership skills over time.

Responsibilities

Own a book of business, with accountability for revenue, margin, retention, and expansion.
Lead end-to-end creation and delivery of advanced AI model training datasets.
Own day-to-day customer relationships with foundation model companies, leading life sciences organizations, and research labs and act as a trusted execution partner.
Coordinate distributed teams of clinical and life sciences experts.
Maintain high quality standards through strong guidelines and QA processes.
Support deal scoping, pricing, and expansions in partnership with senior leaders.
Improve operational systems to increase speed, quality, and consistency.