Engagement Coordinator

L.A. Family Housing Corporation•Los Angeles, CA

24d

About The Position

The Engagement Coordinator assists participants in accessing and obtaining services to address homelessness or a housing crisis. The role provides direct social services, including triage, assessment, eligibility screening, program intake and orientation, case management, and resource connection. The coordinator maintains accurate participant records, including case notes and eligibility documents, in databases such as HMIS and CHAMP, and performs related administrative and direct-service duties. Services may be provided at the LAFH service center, in the field, at Interim Housing sites, and at other community-based organizations.

Requirements

At least one year of work history with relevant transferable skills.
Demonstrated familiarity with challenges faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues.
Empathy and acceptance toward individuals seeking services who have physical and mental health needs.
Customer service and conflict resolution skills.
Proficiency in Microsoft Word, Excel, Access, and PowerPoint, Zoom, and web-based scheduling software.
Ability to perform electronic data entry.
Strong written and verbal communication skills.
Creative problem-solving skills.
Ability to work collaboratively in a team.
Ability to obtain and maintain CPR/First Aid certification.
Ability to pass post-offer Tuberculosis (TB) clearances.
Travel is a regular duty and is required; use of a personal vehicle to travel between worksites and other locations is required.
Must have and maintain a valid California Driver’s License and insurance in good standing.
Ability to work a 9/80 work schedule.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Conduct initial triage, screening, and assessments using a trauma-informed and harm-reduction model, and schedule and perform program intakes onsite or in the field.
Develop housing plans and goals with program participants.
Use best practices to provide housing-focused case management services to participants experiencing or at risk of homelessness.
Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions.
Respond to referrals and walk-in appointments daily.
Coordinate and collaborate with LAFH team members to support effective care coordination and program transitions.
Coordinate and collaborate with community-based organizations to receive and coordinate program referrals.
Maintain participant records, including case notes, assessments, enrollment and exit questionnaires, and eligibility documents, in accordance with standards of care and contractual requirements.
Enter and maintain client information in program databases such as HMIS and CHAMP to ensure accuracy for monthly, quarterly, and annual contract reports.
Maintain and handle confidential information according to HIPAA standards.