Engagement Coordinator
EF Education First / Hult•Cambridge, MA
•$50,000 - $55,000•Onsite
About The Position
We are looking for a proactive and student-focused Student Engagement Coordinator to support prospective students throughout their journey, from initial enquiry to application. The ideal candidate will have excellent communication skills, keen attention to detail, and the ability to manage multiple tasks efficiently. This role requires strong customer service abilities, cross-team collaboration, and comfort working with systems such as Salesforce and Microsoft Office.
Requirements
- Bachelor's degree or equivalent experience.
- 1–3 years of experience in sales, customer service, student engagement or a similar role.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Familiarity with Salesforce and Microsoft Office (Excel, Word, Outlook).
- Attention to detail and commitment to delivering high-quality service.
Responsibilities
- Provide timely, accurate, and empathetic support to prospective students through active listening, information guidance, and effective problem-solving.
- Respond to student inquiries via WhatsApp, phone, email, and other communication channels with a high level of professionalism and attention to detail.
- Proactive outreach to engaged students to support in the application process.
- Maintain up-to-date knowledge of programs, application processes, and deadlines to provide accurate guidance to students.
- Ensure a positive and seamless experience throughout the student journey.
- Work closely with regional teams to ensure students' needs are met efficiently.
- Proactively escalate potential risks, student concerns, and conversion opportunities to appropriate team members and management.
- Contribute to a collaborative and supportive team environment.
- Accurately manage student records and engagement activities in Salesforce.
- Perform timely and precise data entry and reporting to support decision-making and student tracking.
- Use Microsoft Office tools (Excel, Word, etc.) to support reporting, document preparation, and information sharing.
- Effectively handle multiple student applications and inquiries simultaneously.
- Prioritize tasks to ensure deadlines and turnaround times (TAT) are consistently met.
- Maintain an organized and responsive workflow to manage a high volume of student interactions.
- Ensure daily, weekly, monthly KPI’s are met.
- Contribute to overall team targets and application numbers.
Benefits
- Robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year
- Ten paid holidays
- Two floating holidays
- Exciting business travel opportunities
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage
- Options for life and disability insurance
- Legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
- Amazing offices designed to match the caliber of the people who work there
- Eligibility for a free staff MBA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
