Engagement Coordinator- McCandless store

TJX Companies•Ross Township, PA

10d•$14 - $15•Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. This role helps develop high-performing teams by training and mentoring Associates on frontline execution, including register transactions. The Coordinator acts with integrity, follows company policies and procedures, and promotes a welcoming, valued, and engaged environment. The role requires a strong focus on team and individual results and willingness to work in multiple store areas as needed.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise, with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.
Coordinator experience or previous retail/supervisory experience preferred.

Nice To Haves

High school graduation or equivalent degree.
Experience as a coordinator or previous retail/supervisory experience.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline execution.
Recognize cashier performance and provide constructive feedback.
Maintain and monitor cash controls, including the change fund.
Adhere to labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging if applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards in the store.
Perform other duties as assigned.
Work in multiple areas of the store as needed.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation program
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for eligible Associates
Health care flexible spending account (FSA) for eligible Associates
Life insurance for eligible Associates
Short- and long-term disability for eligible Associates
Paid parental leave for eligible Associates
Paid holidays, vacation, and sick leave for eligible Associates
Auto and home insurance discounts
Scholarship program
Adoption assistance